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Guest Networks Have No Internet Access

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• October 3, 2021 at 1:22 am #4974
  bulldog

  Participant

  I’ve had the router for a few days. I have access to both 2G and 5G on the LAN, but after creating Guest networks on both 2G and 5G, when my devices connect to the Guest networks, there is no internet access. I’ve set the Guests up the same way as the LAN SSID’s.

  Please advise.

  October 3, 2021 at 3:41 am #4977
  support

  Keymaster

  Guest network should have Internet access by default. Have you checked the IP address, network mask and default gateway on the devices connected to the Guest network?

  October 3, 2021 at 12:26 pm #4979
  bulldog

  Participant

  The IP address is different from all other devices on the non-Guest networks. For example, all other IP addresses start with 192, whereas the devices on the Guest network starts with 10. The Gateway also starts with 10, but DNS1 starts with 192, correctly, and DNS2 is 8.8.4.4.

  In the router settings for the Guest network, the MAC Filter checkbox is checked (Use the same MAC filter for all bands), and MAC Address Filter is set to Disabled. Other Device Configuration settings are default.

  I’m unsure how the Guest network does not use the same IP address prefixes as the other devices. Please advise.

  October 3, 2021 at 9:23 pm #4980
  bulldog

  Participant

  I’ve rebooted the router, deleted both 2G and 5G Guest networks and added a completely new Guest 2G SSID. I still have no internet access with the newly added Guest network when I connect a device to the new Guest network. I am running pcWRT Newifi-D2 v2.4.5. I have only had the router for a few days.

  October 4, 2021 at 1:11 am #4981
  support

  Keymaster

  That should not happen. Please send a screenshot of the output for “ipconfig /all” to [email protected] (if you are using Windows). Send an equivalent screenshot if you have a different device.

  October 4, 2021 at 3:58 am #4983
  support

  Keymaster

  @bulldog We reproduced the problem you’re having. The problem will be fixed in the next update, coming in a couple of days. Thanks for your patience!

  October 7, 2021 at 3:33 am #4994
  support

  Keymaster

  @bulldog Please upgrade to v2.4.6. Delete the guest network and re-create it.

  October 8, 2021 at 12:01 am #5007
  bulldog

  Participant

  Hi, after installing the most recent firmware update, ver. 2.4.6, on 10/6/21 I still have no internet access when using either Guest 2G or 5G networks. The firmware update did not fix the issue. Please advise.

  October 8, 2021 at 2:03 pm #5014
  support

  Keymaster

  @bulldog Did you delete the guest networks and recreate them? If yes, please send a copy of your backup file to [email protected].

  October 8, 2021 at 2:48 pm #5017
  support

  Keymaster

  @bulldog More specifically, delete all WiFi SSIDs for the Guest network, Save. If there are ports assigned to Guest, reassign them to LAN, Save. Then re-create the guest SSIDs and reassign the ports (if needed).

  December 19, 2021 at 3:04 am #5146
  motobecane

  Participant

  Continuing this thread, I have had similar issues as @bulldog. I still have no internet access when using Guest networks. I am using firmware v2.4.7. I have added and removed various guest networks,none have internet connection. Willing to try whatever/ send in my backup file to support, just let me know

  December 20, 2021 at 2:37 am #5147
  support

  Keymaster

  @motobecane Please send a copy of your backup file to [email protected].

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