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wifi 6 start not compatible with arris s33 surfboard

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• November 18, 2024 at 2:21 pm #6461
  rj7693

  Participant

  I hooked up my wifi 6 to my surfboard by arris s33vshark on my network with surf shark vpn.
  contacted spectrum my internet provider to complain about my internet freezing, not working as advertised.
  the agent told me the arris was working fine but wifi 6 is not showing up/ not working!!
  can someone help with this? never used the wifi 6 via troypoint.

  November 18, 2024 at 2:33 pm #6469
  support

  Keymaster

  I guess that your WiFi was connected consistently but your Internet access has been intermittent? Is that the case?

  December 23, 2024 at 5:51 pm #6541
  rj7693

  Participant

  yes, and also when i go to the home page , click on manage! error message that

  Manage Router

  We can’t find a router associated with your account. If you have a pcWRT router, you can enable cloud management in the Cloud Settings
  where can I find this information. very new to this, thank you for your patience

  December 24, 2024 at 8:10 pm #6543
  support

  Keymaster

  You need to login to the local interface. With your device connected to the pcWRT WiFi, entering http://192.168.10.1 in your browser will bring up the local interface.

  January 2, 2025 at 3:34 am #6552
  rj7693

  Participant

  I finally got to the interface and it’s interface I will need some help with all of this! I cannot believe it’s this hard to set up my router I have had now for 5 months.
  Best start from Ground zero and setting this up right.
  If I need to hard reset the PCWRT router. Or is there a tutorial somewhere on the internet that can guide me? Week trying to figure it out

  January 2, 2025 at 3:48 am #6553
  support

  Keymaster

  @rj7693 Please send email to [email protected]. Let us know what you’re trying to accomplish and we’ll help you out.

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