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Power but no internet

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• September 24, 2025 at 10:13 pm #6934
  pinklock

  Participant

  I purchased the PW-AX1800 and for about a month it’s worked great. I had set up a few networks, one of which successfully used WireGuard client.

  I woke up this morning and found the 2.4g light off and no internet. I power cycled and only the power light turned on, and as far as I can tell a wired ethernet connection doesn’t let me log in to the admin website. I don’t remember what firmware version it is.

  I plugged in the previous router and it works, so it doesn’t seem to be ISP related.

  Any tips or ideas? I can try resetting as a last resort, but curious if there’s other steps to troubleshoot first. Thank you.

  September 24, 2025 at 10:18 pm #6938
  support

  Keymaster

  You should be able to log in with a wired Ethernet connection, if your computer gets an IP address from the router. Can you see the IP address on your computer?

  September 28, 2025 at 12:16 pm #6949
  pinklock

  Participant

  Thanks for the response. With ethernet connected, I see an entry when running ip address but there is no inet only link/ether. Does that sound right or is there another command I can try to see IP address?

  September 29, 2025 at 2:46 am #6952
  support

  Keymaster

  @pinklock Try resetting the router. After that, you should see the WiFi LEDs light up and see both the 2.4GHz and 5.0GHz WiFi SSIDs. You can restore your settings if you have a backup file at hand.

  September 30, 2025 at 4:54 pm #6959
  pinklock

  Participant

  I referenced this article to reset: https://www.pcwrt.com/2024/04/how-to-reset-the-pcwrt-router/. The only recessed button I can find is labeled WPS Reset. I tried pressing it for 10+ and 30+ seconds to be sure. Still only the power light turns on.

  September 30, 2025 at 5:16 pm #6960
  support

  Keymaster

  @pinklock Did the router reboot after you release the button? Please send a video snippet to [email protected].

  September 30, 2025 at 6:18 pm #6963
  pinklock

  Participant

  It didn’t appear to reboot. Video sent.

  September 30, 2025 at 6:56 pm #6964
  pinklock

  Participant

  Well, in the time since making the video, I left the router alone and it now has 2.4g and 5g lights turned on. All my settings appear intact. WAN working too. Awesome. I guess I didn’t give it enough time to reboot on previous attempts.

  Thanks for your help.

  September 30, 2025 at 7:02 pm #6966
  support

  Keymaster

  Glad it worked out.

  September 30, 2025 at 8:06 pm #6974
  pinklock

  Participant

  Unfortunately, it stopped working again shortly after I posted that. The lights appeared to be frozen and my computers could not see any networks. I tried resetting again but after a while I gave up and needed to switch back to my old router.

  Any next steps?

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