Hello. My Newifi router does not find the internet when there are power failures in my home or when I reboot the Newifi router. If I connect a laptop directly to the modem using a wired connection, I do HAVE internet from the modem. In fact, both the modem and router have Internet (globe) LEDs working, but end devices claim there is no Internet (including Wifi devices and Wired devices).
I’ve tried power-cycling the modem and router in different order, but that doesn’t solve the problem. The only way I can solve the problem is by disconnecting all the ethernet cables, power-cycling the modem and router, and then connecting the single ethernet cable between the modem and router. For some reason that approach has worked.
The impact is that my home security and surveillance cameras are useless when the Internet doesn’t come back up automatically. Since I may be travelling, I cannot fix the connection until I am physically back home. Please advise on how we can troubleshoot and fix this. Thanks.
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