User Profile: support

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Viewing 15 posts - 1 through 15 (of 1,347 total)
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  • in reply to: Unable to login after firmware upgrade #7151
    support
    Keymaster

    Your computer connected to a different VLAN, i.e., no longer on “LAN”. That’s why you’re getting an IP address like 10.159.158.220. By default, devices on these other VLANs do not have the permission to log in the router.

    Connect your device to an SSID on “LAN” or connect it with a cable to a port assigned to “LAN”.

    in reply to: More information and clarity in the Internet Logs #7147
    support
    Keymaster

    Good suggestion!

    in reply to: Block Instagram completely #7146
    support
    Keymaster

    There’s no easy way to block these websites. You’ll just need to block each one as you find them. Blocking the original websites will not block these download services.

    We can perhaps start a project on GitHub to track these sites.

    in reply to: WAN Flapping began suddenly #7132
    support
    Keymaster

    Looks like the router is connected to another router before the ISP. Let’s start with the state immediately after factory reset. Do the initial setup to secure your WiFi. Would the WAN connection hold steady?

    in reply to: Please disregard previous post regarding SSIDs for VLANs #7129
    support
    Keymaster

    Please enter a password for LAN even if you don’t want to use WiFi for LAN. Otherwise your LAN WiFi will be open to everyone.

    Enter a strong password for LAN WiFi, then disable SSID broadcast.

    in reply to: Missing a VLAN #7124
    support
    Keymaster

    The router supports up to 4 SSIDs per band. So you can assign WiFi SSIDs to a maximum of 4 VLANs per band. If you want to use all 5 VLANs for WiFi, then some VLANs will be available for one band only. For example, you can have LAN, Guest, X1, X2 for the 5GHz band, and then LAN, Guest, X1, X3 for the 2.4GHz band.

    in reply to: Cannot connect to 2.4GHZ on one of my AX1800 running v2.8.6 #7122
    support
    Keymaster

    The error messages are OK. They are generated by driver probes don’t mean that the driver is malfunctioning. If the 2.4GHz was working before it’s not likely that hardware would suddenly go bad after upgrade and rollback.

    You can reset the AP router and restore it to router mode to test the 2.4GHz connectivity.

    If you connect the AP router to the main router by wire, then don’t enable mesh functionality. Use mesh functionality only when you don’t have a wired connection between the routers.

    in reply to: Another Access Control Question #7117
    support
    Keymaster

    We can’t isolate A and B if they are both connected by wire and on the same VLAN. You can put them on different VLANs and block communication between the VLANs.

    in reply to: New models and routers to be released? #7116
    support
    Keymaster

    @BD Thanks for your inquiry. We’re still working with the manufacturer on the SEATTLE NANO. But we’ll have a small batch available with a different hardware model in the next week or so. Will update here.

    in reply to: pcWRT firmware v2.8.5 Release Notes #7115
    support
    Keymaster

    Here’s how to set up mesh on the PW-AX1800: https://www.youtube.com/watch?v=_lIyd4BCsEQ

    in reply to: unable to login after updating firmware #7114
    support
    Keymaster

    After you get the error, go to the address bar on your browser, change “status” at the very end of the URL to “settings” and hit enter. This will bring up the Settings page and you can upgrade from there.

    in reply to: pcWRT firmware v2.8.5 Release Notes #7113
    support
    Keymaster

    The firmware version has been bumped up to v2.8.6 for a hot fix to a bug that blocked the Status page in certain scenarios. If you are on v2.8.5, you can update again to get this fix.

    in reply to: unable to login after updating firmware #7111
    support
    Keymaster

    Thanks for reporting this. We’ll fix it today.

    in reply to: P2P Block explanation #7103
    support
    Keymaster
    in reply to: P2P Block explanation #7101
    support
    Keymaster

    The new P2P blocking option is less restrictive than the original VPN + literal IP address block. You can use VPN on your device with P2P blocked on the router. And you can have the option to do P2P over a VPN connection on the router.

    There are two options for P2P blocking:

    1. Block P2P on ISP Link: P2P is blocked only when the device’s traffic is send over the ISP connection on the router. If the device’s traffic is sent over a VPN connection on the router, it is not blocked.
    2. Block All P2P: block P2P even when the traffic is sent over a VPN connection on the router. But if your device has a VPN connection originating from itself, then P2P is not blocked. In that case, the router does not know it’s P2P because everything is wrapped inside a VPN.
Viewing 15 posts - 1 through 15 (of 1,347 total)