User Profile: support

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Viewing 15 posts - 1 through 15 (of 1,273 total)
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  • in reply to: KillSwitch VPN Issue – How does it work? #6843
    support
    Keymaster

    @j1970m2 We’ve added some code to monitor VPN connection integrity in v2.7.9, released today.

    in reply to: прошивка роутера #6841
    support
    Keymaster
    in reply to: KillSwitch VPN Issue – How does it work? #6824
    support
    Keymaster

    Did the router restart because of the “blip”? Did you mean that the VPN connection was green for 8 hours but your devices were connecting outside of the tunnel for 8 hours? Is proper VPN behavior restored now?

    in reply to: Cannot Run Firmware v2.7.7 #6810
    support
    Keymaster

    @j1970m2 How are your devices connected? E.g., how is the DVR streaming devices connected to the router? Which VLAN? Are there Internet resources required or simply local network connections? You can send email to [email protected] if that’s more convenient.

    Additionally, is your Channels DVR Server connected via WiFi?

    in reply to: Cannot Run Firmware v2.7.7 #6808
    support
    Keymaster

    @j1970m2 What’s your hardware model? Are your streaming connections wired or wireless?

    in reply to: VLAN Port 4 not showing #6795
    support
    Keymaster

    @texas25 You might want to adjust the WiFi transmission power level.

    in reply to: VLAN Port 4 not showing #6784
    support
    Keymaster

    @texas25 You can create up to 4 SSIDs per band. If you want to add an SSID for X3, then you need to delete an existing SSID to make room for it.

    in reply to: Newifi2 No Longer Connects to Internet #6782
    support
    Keymaster

    You can log in the router and check the WAN connection status under the Internet section.

    in reply to: VLAN Port 4 not showing #6779
    support
    Keymaster

    Your computer needs to connect to LAN and have IP address 192.168.10.x in order to manage the router. If your computer is connected to other VLANs, such as Guest, X1, etc, you’ll see only “My local IP address” and “adblock control.”

    If you’re connecting by wire, try switching to a different LAN port.

    support
    Keymaster

    @KoYagami Can you send an email to [email protected] letting us know what your hardware model is?

    in reply to: Cannot Run Firmware v2.7.7 #6773
    support
    Keymaster

    @j1970m2 Can you send a copy of your backup file to [email protected]? Your VPN credentials will be encrypted in the backup file with a key private to your router so we can’t set up the exact VPN connection you have, but we can take a look at the configurations in general to see if they interfere with VPNs. Thanks!

    in reply to: Remote Log in #6767
    support
    Keymaster

    @brookefox123 Did you check the “Enable Remote Management” box?

    in reply to: Cannot Run Firmware v2.7.7 #6762
    support
    Keymaster

    @WarrenHolt There’s no code that would block cloudflare.com or weather.gov while allowing others (apparently, these sites are not blocked by Access Control either). So we don’t think what you saw was a bug in v2.7.7. On the other hand, if you’re not affected by the bug fixes or updates provided by v2.7.7, there’s no need to upgrade this time.

    in reply to: Wireguard VPN LAN access #6759
    support
    Keymaster

    On the WireGuard server configuration page, under the Network Access section, you need to check the VLAN your computer is connected to. E.g., if your computer is connected to LAN, then you need to check the LAN box. Also, the remote connection cannot be “Guest”.

    in reply to: Cannot Run Firmware v2.7.7 #6758
    support
    Keymaster

    @WarrenHolt This update should not cause connectivity problems with specific devices or specific sites. For the Newifi-D2 model, the only thing that is changed is the port numbering. The port numbers were 1, 2, 3, 4 for v2.7.6 when you look at the back of the router, counting from left to right – this was contradictory to the port markings on the router box. For v2.7.7, the port numbers are 4, 3, 2, 1, consistent with the markings on the box.

Viewing 15 posts - 1 through 15 (of 1,273 total)