@casino You are using the device in a profile with Proxy/VPN blocked. You can move the device to a profile without Proxy/VPN block.

If that’s not possible, try adding UDP port 3478 to the White List: add a line in the box like this: “:3478U” (without quotes). If the apps are still blocked, you may add the domain names or IP addresses to the White List.

You can find an explanation of what to enter in the black/white list here: How to allow or block web sites on the router.