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oops! – Failed to retreive data

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• October 21, 2019 at 4:14 pm #3114
  stuartandfiona

  Participant

  I cannot make any changes to my router
  I keep getting “oops! – Failed to retreive data”
  This is for any changes I try to make

  October 21, 2019 at 7:18 pm #3115
  support

  Keymaster

  Please follow these steps and let us know if you have any problems in each step.

  1. Connect your PC to the router WiFi (alternatively, you can connect by wire if the router is closeby).
  2. Open a browser and enter http://192.168.10.1 in the address bar.
  3. Enter your password to login.
  4. Make changes to the router.
  October 22, 2019 at 1:34 pm #3117
  stuartandfiona

  Participant

  Thanks, this allowed me to make a change while on the wifi range of the router

  How can I return to remote functionality to turn on, or make changes truly remotely?

  I appreciated the fast response, this is a great system and I’m sure just a temporary glitch, and further assistance will get me back to fully remotely functional

  October 22, 2019 at 6:38 pm #3118
  support

  Keymaster

  You may try to set the Cloud settings from the local management interface again. Make sure you don’t get an error after clicking Save.

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