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oops! – Failed to retreive data

This topic contains 3 replies, has 2 voices, and was last updated by  support 3 weeks, 6 days ago.

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  • Author
    Posts
  • #3114

    stuartandfiona
    Participant

    I cannot make any changes to my router
    I keep getting “oops! – Failed to retreive data”
    This is for any changes I try to make

    #3115

    support
    Participant

    Please follow these steps and let us know if you have any problems in each step.

    1. Connect your PC to the router WiFi (alternatively, you can connect by wire if the router is closeby).
    2. Open a browser and enter http://192.168.10.1 in the address bar.
    3. Enter your password to login.
    4. Make changes to the router.
    #3117

    stuartandfiona
    Participant

    Thanks, this allowed me to make a change while on the wifi range of the router

    How can I return to remote functionality to turn on, or make changes truly remotely?

    I appreciated the fast response, this is a great system and I’m sure just a temporary glitch, and further assistance will get me back to fully remotely functional

    #3118

    support
    Participant

    You may try to set the Cloud settings from the local management interface again. Make sure you don’t get an error after clicking Save.

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