I already have the latest version of the WordSearch software. The actual site that has to be pinged has a longer name than www.wordsearch.com. When I bypass the router entirely my computer connects… Therefore it must be the router that is preventing me from connecting. If I connect my computer directly to our providers box I can successfully log in that way, or I can use our old router and successfully connect that way. There is no doubt that something about the router is preventing me from longing in.