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cannot enable cloud since update

This topic contains 10 replies, has 2 voices, and was last updated by  aaronwilliams 2 weeks ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #3334

    aaronwilliams
    Participant

    used to control the router using the cloud management prior to firmware update.
    at the moment, i can no longer access the router via cloud and i have tried t remove it and re-add it.
    i keep getting a message that says “failed to authenticate, please check username and remote management key”.

    both values are fine, the page doesn’t allow a password to be set.

    #3335

    aaronwilliams
    Participant

    perhaps there is a cached password somewhere?

    #3338

    support
    Participant

    Can you send a screenshot of the Cloud page with the error message to [email protected]?

    #3343

    aaronwilliams
    Participant

    sent just now thanks

    #3345

    aaronwilliams
    Participant

    hi- can you confirm you received the screenshots?
    any idea whats wrong with the cloud access since the upgrade? used to work. should I roll back?

    #3349

    support
    Participant

    @aaronwillliams Just replied to your email.

    #3353

    aaronwilliams
    Participant

    Hello, I applied the new update and the behaviour re:cloud is the same. it no longer works. all screens look the same.

    #3387

    aaronwilliams
    Participant

    perhaps best thing to do is rollback?

    #3390

    support
    Participant

    It looks like your login id has three l’s, but your Cloud page user id only had 2 l’s.

    #3392

    aaronwilliams
    Participant

    that’s very strange to have 3 l’s!
    but I agree with you!

    I must have made that typo many times and never noticed. I will try again and let you know.

    #3393

    aaronwilliams
    Participant

    confirmed all working now. thank you.
    apologies for not seeing the 3rd l in the userid… this is a mistake, but I can live with it.
    I will email the support address to see if the userid can actually be changed.
    At least for now I can authenticate and control the router via cloud.

Viewing 11 posts - 1 through 11 (of 11 total)

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