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Google Cloud Print

This topic contains 4 replies, has 2 voices, and was last updated by  Solus 3 years, 9 months ago.

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  • #1765

    Solus
    Participant

    Hi,

    After I updated my firmware to the newest version last week, my Google Cloud Print service has had trouble connecting to my HP Laserjet printer. The Google Cloud Print site always reports the printer as being offline, even though I can print normally to the printer from other computers directly connected to the router (wirelessly or wired). I tried deleting the printer and re-registering it. I could register the printer normally and the printer even prints a confirmation that it is connected to the GCP service, but it still reports as being offline. Help!

    #1768

    support
    Participant

    Was GCP working before the upgrade? Do you remember the version number before you upgraded?

    You may want to set up a dedicated profile for the HP Laserjet, and turn off parental control for that profile. Please let us know if that solves the problem.

    #1771

    Solus
    Participant

    Yes, the GCP was working before the upgrade. I already added the printer to a parental control group that has parental controls turned off and the DNS set to Google. Still shows up as offline. Any other suggestions for what I could try?

    Thanks for the feedback!

    #1772

    support
    Participant

    @solus This problem may be unrelated to the upgrade. There was a recent update in XMPP (which is used by GCP) by Google. Can you check to see if there’s an updated firmware version for the HP printer?

    #1776

    Solus
    Participant

    I updated the firmware and i can see the printer again. That must have been it. Thanks for your help!

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