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Impossible to unblock some web addresses

This topic contains 13 replies, has 2 voices, and was last updated by  Casino 2 months, 2 weeks ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #3525

    Casino
    Participant

    There are some web address that seems impossible to unblock, for example:

    “c.whatsapp.net” “media-fco1-1.cdn.whatsapp.net” “edge-mqtt.facebook.com” “lithium.facebook.com” “b-api.facebook.com” etc… all these requests come from smartphones.
    I can see them in the Internet Logs and the reason of the blocks is “Proxy/VPN”. For some of these the port is “TCP:80”, for others “TCP:443” or “UDP:443”.

    I write them (in every way) in the white list but they can’t to be unblocked.

    Try it yourself: Take a mobile phone and just sent a message in whatsapp or just open the facebook and messenger app. If in your parental control are active Literal IP Addesses, Proxy,VPN,Tor you’ll have those addresses in the internet logs. Then copy them in the white list. They will not be unblocked.

    • This topic was modified 4 months, 1 week ago by  Casino.
    #3530

    support
    Participant

    Thanks for the feedback! We’ll look into that.

    #3533

    Casino
    Participant

    Thanks, this problem is really important, i have seriou problems with whatsapp because of it.

    For example, i have this problem with ip too:

    “216.239.38.119”, TCP:443, Reason: Proxy/VPN. If i put this in the white list it will not be unblocked.

    #3546

    Casino
    Participant

    Did you find any bug or problem about this?

    #3548

    support
    Participant

    We need to do more research on this. Thanks for your patience.

    #3550

    support
    Participant

    @casino This should be resolved with the upcoming update. Thanks!

    #3555

    Casino
    Participant

    Thanks!

    You can add these new addresses by Cloudflare too:

    https://blog.cloudflare.com/introducing-1-1-1-1-for-families/

    #3559

    support
    Participant

    @casino Thanks for the suggestion! Will add that too!

    #3583

    Casino
    Participant

    With the new firmware update, 2.0.6, the problem has not been solved. Look here:

    https://postimg.cc/xq1SQ81Y

    As you can see, there are those 3 web addresses (and others) “www.facebook.com” “b-graph.facebook.com” “lithium.facebook.com” blocked with the port TCP 443 (Proxy/VPN).

    • This reply was modified 2 months, 3 weeks ago by  Casino.
    #3585

    Casino
    Participant

    That device “Cucciola” is a smartphone.

    #3588

    support
    Participant

    @casino If only “Block Proxy/VPN” is checked and nothing else, facebook.com should not be blocked. Normally, you don’t need to white list it either.

    Which app are you using? Is this blocking any facebook functionality?

    #3589

    Casino
    Participant

    I’m using the simple facebook and whatsapp app. In my profile, as always, i have everything checked (VPN, Proxy, TOR, Literal IP addresses, safe search) except ad block.

    I have less problems with facebook, but with whatsapp the situation is very bad, sometimes i receive messages late hours, some days i must to switch to the mobile data.

    Why it works with only Proxy/VPN checked? In this case my problem remains.

    #3590

    support
    Participant

    @casino What I meant is the named domains should not be blocked even when “Block Proxy/VPN” is checked. What you showed in the screenshot was probably temporary (i.e., you won’t see the facebook.com domains consistently blocked).

    With “Block VPN/Proxy” & “Block Literal IP” checked, Whatsapp can’t deliver messages because it’s literally connecting directly to IP addresses. You need to white list each IP address Whatsapp is using. But that can take a lot of time.

    For your own devices, it is better that you create a separate profile and turn off blocking for VPN/Proxy & Literal IP address.

    #3627

    Casino
    Participant

    I’ve tested it. It has been fixed. Thanks.

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