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Impossible to unblock some web addresses

This topic contains 4 replies, has 2 voices, and was last updated by  support 3 days, 8 hours ago.

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  • #3525

    Casino
    Participant

    There are some web address that seems impossible to unblock, for example:

    “c.whatsapp.net” “media-fco1-1.cdn.whatsapp.net” “edge-mqtt.facebook.com” “lithium.facebook.com” “b-api.facebook.com” etc… all these requests come from smartphones.
    I can see them in the Internet Logs and the reason of the blocks is “Proxy/VPN”. For some of these the port is “TCP:80”, for others “TCP:443” or “UDP:443”.

    I write them (in every way) in the white list but they can’t to be unblocked.

    Try it yourself: Take a mobile phone and just sent a message in whatsapp or just open the facebook and messenger app. If in your parental control are active Literal IP Addesses, Proxy,VPN,Tor you’ll have those addresses in the internet logs. Then copy them in the white list. They will not be unblocked.

    • This topic was modified 4 weeks ago by  Casino.
    #3530

    support
    Participant

    Thanks for the feedback! We’ll look into that.

    #3533

    Casino
    Participant

    Thanks, this problem is really important, i have seriou problems with whatsapp because of it.

    For example, i have this problem with ip too:

    “216.239.38.119”, TCP:443, Reason: Proxy/VPN. If i put this in the white list it will not be unblocked.

    #3546

    Casino
    Participant

    Did you find any bug or problem about this?

    #3548

    support
    Participant

    We need to do more research on this. Thanks for your patience.

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