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No internet when connected to modem

This topic contains 2 replies, has 3 voices, and was last updated by  support 2 weeks, 2 days ago.

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  • #5322

    Flaxentresses
    Participant

    Hello, I just received my pcwrt router and was able to get everything set up through the web gui (devices, SSIDs, VPN client), but when I connect the router to my modem nothing works and the status changes to ‘no internet’. The internet protocol is set to ‘DHCP client’ and the modem is a motorola model that works fine with my existing router, so I’m not sure what the issue is.

    I tried plugging the pcwrt router into the lan port of my old router and everything works fine, but that is obviously not an ideal/sustainable set up. I came across a post from someone who seemed to be having a similar issue, but the troubleshooting steps were windows-centric so some of the command line prompts didn’t work on my mac. Can someone please help?

    #5408

    grantw
    Participant

    I have the same issue and don’t know what to do….

    #5413

    support
    Keymaster

    This problem usually happens when you have a cable modem. Usually cloning the MAC address from your old router helps resolve this issue. On the Internet Settings page, enter the MAC address of your old router into the “Override MAC address” field and click Save.

    Alternatively, you may call your ISP (Internet Service Provider) and let them know that you have a new router. They can help you to associate your service with the new router.

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