Thanks for the info. You probably need to set up port forwarding. Take a look at the Status page first. Do you see the DirecTV receiver and the GenieGO in the “Connected Devices” section? If not, click the “refresh” icon to the right of the “Connected Devices” label.
If you see the devices and the hostnames are displayed in gray, click on the hostname and then click Save in the popup. The hostnames should turn blue after you do that.
Go to the Network Settings page. In the Port Forwards section, click Add. Repeat these steps for ports 8082, 8083 & 1701:
1. In the Name field enter GenieGo 8082
2. In the Protocol dropdown, pick tcp.
3. External port: enter 8082
4. Internal Address: pick the GenieGO device
5. Internal port: enter 8082
6. Click OK to dismiss the dialog.
Click Save to save the port forwarding settings.