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Problem getting wifi internet on Android phone

This topic contains 1 reply, has 2 voices, and was last updated by  support 3 years, 7 months ago.

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  • #1888

    top2mujets
    Participant

    I have a PCWRT router. I have successfully connected about 20 devices to it. We have a Samsung Galaxy S8 that connects to the router, but it doesn’t have internet. I have disabled parental controls. The phone definitely has an IP address. The IP address reported by the phone matches that reported by the router, and I can ping the phone from other devices on the local network. HOWEVER, the phone cannot reach the internet even though all the other devices on the network can. Do you have any suggestions as to what could be the problem.

    Thanks for your support.

    #1891

    support
    Participant

    That’s a strange problem. You may want to try:

    1. Access the router management console from the S8. Does that work?
    2. Try the Galaxy S8 on a different WiFi connection.
    3. Check out some of the suggestions offered here: Galaxy S8 Wifi Issues
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