I had to factory reset due to a problem and cannot log into the router any longer.
First, why I had to reset – as that may be a separate issue: I was having issues with specific devices (specifically all of the kids school laptops) suddenly not being able to access sites that they previously had been able to, and need to. This may have been directly after the firmware update on October 28th, but I can’t say for certain. I tried to troubleshooting by moving their laptops to other profiles, then removing them from any profile, then removing all security measures in the settings. Nothing worked, even when other devices on the same profiles worked fine. I was thinking maybe the way traffic is routed on their computers by their schools played a part – don’t know?!
So, because they need to do school, I reset the router to defaults to see if that fixed the problem. Viola, everything works after reset! However, I cannot log into router at all to do any setup again, or setup the wifi at all either. The default IP of 192.168.10.1 brings up the login screen but when I go through all the settings it just brings me back to the original screen with a message that says “Oops! Status: undefined, message: undefined” I’ve tried from multiple computers, I’m rebooted the router, modem, all switches, computers. What is going on here? Any suggestions?
I apologize for the long post here, and for posting a couple issues. I thought I posted already but I’m not seeing my post here now – so if my post is elsewhere I apologize for that as well!
-Patrick