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Troubleshooting slow connections

This topic has 1 reply, 2 voices, and was last updated 7 years, 5 months ago by support.

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November 24, 2016 at 11:24 pm #1058

rcstanley
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So, my internet has started being slow: sites timing out, netflix buffering. Any tips on tracking down the culprit? (PCWRT router vs provider router vs provider itself vs openDNS) I’m somewhat technical, but not quite sure how to troubleshoot this.

November 25, 2016 at 4:36 am #1059

support
Keymaster

You can perform these two tests to start with:
1. Wired vs. wireless: compare the speed connecting to the pcWRT router by wire with the speed by WiFi.
2. If there’s no difference above, then connect a device directly to the modem (or ISP provided router) by wire. Compare with the speed in step 1.
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