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You Tube blocked after update.

This topic has 4 replies, 2 voices, and was last updated 4 years, 3 months ago by support.

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December 25, 2019 at 11:10 pm #3316

thegreenman
Participant

I recently updated the firmware to the latest version and now Youtube is in restricted mode for all users even though access control is off, and parental controls are off. I’m kind of lost here.

This has nothing to do with my google account or Gsuite, as I can view all videos when I turn off wifi on my phone, or access from another network.

December 25, 2019 at 11:11 pm #3317

thegreenman
Participant

image again follow link. https://photos.app.goo.gl/NyWBZKvqAAzMmgBn6

December 26, 2019 at 4:48 pm #3320

support
Keymaster

@thegreenman Is your DNS set to CleanBrowsing Family? It sets YouTube restricted mode by default.

December 29, 2019 at 6:27 pm #3322

thegreenman
Participant

No I have no dns filters on.

December 30, 2019 at 4:57 pm #3324

support
Keymaster

If you have a device to check DNS, can you try “nslookup www.youtube.com”? And try “nslookup www.youtube.com 1.1.1.1” to see if there’s any difference.
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