[support]

The error messages are OK. They are generated by driver probes don’t mean that the driver is malfunctioning. If the 2.4GHz was working before it’s not likely that hardware would suddenly go bad after upgrade and rollback.

You can reset the AP router and restore it to router mode to test the 2.4GHz connectivity.

If you connect the AP router to the main router by wire, then don’t enable mesh functionality. Use mesh functionality only when you don’t have a wired connection between the routers.

[support]

We can’t isolate A and B if they are both connected by wire and on the same VLAN. You can put them on different VLANs and block communication between the VLANs.

[support]

@BD Thanks for your inquiry. We’re still working with the manufacturer on the SEATTLE NANO. But we’ll have a small batch available with a different hardware model in the next week or so. Will update here.

[support]

Here’s how to set up mesh on the PW-AX1800: https://www.youtube.com/watch?v=_lIyd4BCsEQ

[support]

After you get the error, go to the address bar on your browser, change “status” at the very end of the URL to “settings” and hit enter. This will bring up the Settings page and you can upgrade from there.

[support]

The firmware version has been bumped up to v2.8.6 for a hot fix to a bug that blocked the Status page in certain scenarios. If you are on v2.8.5, you can update again to get this fix.

[support]

Thanks for reporting this. We’ll fix it today.

[support]

Here’s a demo: https://www.youtube.com/watch?v=4rDYQJekSfo

[support]

The new P2P blocking option is less restrictive than the original VPN + literal IP address block. You can use VPN on your device with P2P blocked on the router. And you can have the option to do P2P over a VPN connection on the router.

There are two options for P2P blocking:

1. Block P2P on ISP Link: P2P is blocked only when the device’s traffic is send over the ISP connection on the router. If the device’s traffic is sent over a VPN connection on the router, it is not blocked.
2. Block All P2P: block P2P even when the traffic is sent over a VPN connection on the router. But if your device has a VPN connection originating from itself, then P2P is not blocked. In that case, the router does not know it’s P2P because everything is wrapped inside a VPN.

[support]

Thanks for the update. As a general rule, do not tag a port unless it’s connected to another router, and the other side is also tagged with the same VLAN ids.

[support]

Looking at the back of the router, the WAN port is the right most port. Port 1 is the port right next to it.

If you disconnect the WAN port, but plug in your MAC to port 1, you should get an IP address from the router (even though you won’t have Internet). But then it is be impossible for your MAC to get an IP address from the old router.

[support]

What’s the speed for 5GHz band for the AX1800? Did you have 3.5% packet loss for both bands?

Did you get a chance to test the AX1800 with a wired connection?

[support]

@bugsby Please send a copy of your backup file for the AP router to [email protected]

[support]

Please take a picture of your Ethernet connections and send it to [email protected]. Indicate which wire is connected to modem and which wire is connected to computer.

[support]

Your modem does not have WiFi right? For comparison test, please replace the AX1800 with the other router instead of piggy backing to it.

For the 2.4GHz band, 0.08Mbps means it’s not working at all. Can you do a ping test to see the % of packet loss?

What speed are you getting with the 5GHz band (in Mbps)?

Also, please do a speed test with Ethernet connection to a computer. That’ll establish your baseline speed.

[Author]

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