Privacy Policy

Last updated: February 10, 2026

At pcWRT, we believe privacy is a fundamental right. This Privacy Policy describes how pcWRT ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from pcwrt.com (the "Site").

We are committed to transparency. Unlike many tech companies, our business model relies on selling secure hardware, not your data.

1. Product Privacy Commitment (The Router)

We want to be crystal clear about the distinction between our Website and our Hardware products.

Zero Traffic Logging: pcWRT routers are designed to protect your privacy. We strictly do not collect, track, store, or view your browsing history, DNS queries, or network traffic data generated by the use of our routers.
Local Processing: Features like Ad-Blocking and Parental Controls function locally on your device hardware. Your network activity data stays in your home or office; it is never sent to our cloud.

2. Information We Collect on the Website

To fulfill your orders and provide customer support, we collect specific information when you use our Site.

Information You Provide Directly:

Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number to ship your device.
Account Information: Your username and password security details if you choose to create an account.
Customer Support: Information you provide when contacting us via email or chat regarding technical support or setup.

Information We Collect Automatically:

Usage Data: Like most e-commerce stores, our Site uses cookies and pixels to collect data on how you browse the store (e.g., pages visited, IP address, browser type). This helps us optimize your shopping experience.

3. How We Use Your Information

We use your personal information solely to provide our Services and fulfill our contract with you:

Order Fulfillment: To process payments, ship your router, and provide order confirmations and invoices.
Communication: To send you tracking numbers, important firmware update notifications, or respond to support tickets.
Screening: To screen orders for potential risk or fraud.
Legal Compliance: To comply with applicable laws and regulations, such as retaining records for tax purposes.

4. How We Disclose Personal Information

We do not sell your personal data for money. However, we share information with essential third parties to make our operations possible:

Service Providers: We use Shopify to power our online store and secure payment processors (like PayPal, Stripe, or Shop Pay) to handle transactions. We never store your full credit card numbers on our servers.
Shipping Partners: We share your name and shipping details with carriers to deliver your product.
Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience on our Site, such as keeping items in your shopping cart.

Your Control: Most browsers automatically accept cookies, but you can choose to decline them through your browser settings. Please note that blocking cookies may prevent you from checking out.
Global Privacy Control (GPC): We recognize GPC signals. If your browser sends a GPC signal, we will treat it as a valid request to opt out of tracking on our website.

6. Your Rights

Depending on your location (including residents of the EEA, UK, and California), you have specific rights regarding your data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Delete: You can ask us to erase your personal information (e.g., order history), subject to certain legal exceptions like tax record retention.
Right to Correct: You can update or correct your personal information.

To exercise these rights, please contact us at support@pcwrt.com.

7. Security & International Transfers

Security: We implement industry-standard encryption and security measures to protect your personal information on our Site. However, no internet transmission is 100% secure. We recommend using secure channels when contacting support.
International Transfers: If you are ordering from outside the United States, please note that your information will be transferred to, stored, and processed in the US where our servers operate.

8. Children’s Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us to have it deleted.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or for legal reasons. The updated version will be indicated by a new "Last updated" date and will be effective immediately.