@MicheleSmith Thanks for contacting us. Using the forums here is the preferred way to get help. Since any problems and solutions shared here might also be helpful to other people. If there are any privacy concerns, you can contact us via email: [email protected].
I suppose that your connection is like this:
pcWRT router -> Time Warner router -> Internet.
Did you have WiFi enabled on both the pcWRT router and the Time Warner router? If so, your computers and devices can connect to either the pcWRT or the Time Warner. Only the devices connected to the pcWRT can be controlled. If a device is connected to the Time Warner router, it goes to the Time Warner directly and out to the Internet without passing through the pcWRT. I.e., the pcWRT router does not have a chance to control anything.
There are two ways to solve this problem (you can pick either one, though option 1 is preferred):
1. Disable WiFi on the Time Warner.
2. Only give the pcWRT WiFi password to kids, keep the Time Warner password secret.
Does this answer your question?