[support]

The UI will show log up to 24 hours. But the actual time range will be limited by the fixed size buffer used for logs. We’ll see if we can provide a way to you to download the logs.

[support]

All of these will work on the pcWRT router.

[support]

Profiles are basically groupings of devices, you can only put a device in one profile. You can create Calendars to blacklist domains for specific times, except that when you create a calendar, the times you enter are allowed times. More info here: https://www.pcwrt.com/2015/12/how-to-set-internet-access-time-limits-in-pcwrt/

[support]

Here are some guides: https://www.pcwrt.com/support/

Back to your original questions:
1. Tagging: on the Network Settings page, under the VLAN section. There’s a checkbox named “Tagged”. You check the box to “tag” a port. You don’t want to check this box unless you are connecting another router or a VLAN aware switch to the port.

2. DHCP: your computer is configured to use DHCP by default. I.e., it will ask the router to assign it an IP address etc. But sometimes people change the network settings on the computer for it to use a specific IP address (i.e., a static IP address).

3. VLANs: on the router, VLANs are assigned to the LAN ports or WiFi SSIDs. When you connect a computer to a LAN port on the router, the computer will be on the VLAN assigned to that port. When you connect a computer to an SSID, then the computer will be on the VLAN associated to that SSID. Let’s suppose that LAN port 1 is assigned to the “LAN” network and SSID “pcwrt-x1” is associated with the “X1” network. When you connect a computer by Ethernet wire to port 1 AND connect by WiFi to “pcwrt-x1”, then your computer will be on both the “LAN” and “X1” networks (for example only. I don’t see why you would want to connect a computer that way).

[support]

Let’s talk about WiFi first.

You can have up to 4 SSIDs per band for WiFi. The WiFi for the LAN network always exists and cannot be deleted. So you can add up to three SSIDs per band. After that the “+” button is no longer active.

Let’s say you added an SSID “guest-wifi” to the Guest network with WiFi password “youarewelcome”, then when you connect a device to that SSID with the password “youarewelcome”, that device will be on the Guest network (or Guest VLAN).

Is that clear?

[support]

First of all, you should have Internet no matter which VLAN you choose for the Ethernet port. But don’t tag the port though. And make sure that your computer is using DHCP, not static IP address.

For VLAN assignment, the basic idea is to put your most secure devices on LAN. Other devices go to other VLANs.

By default, devices on LAN can talk to each other, can initiate communication with devices on other VLANs, and can log in the router. Devices on other VLANs have access only to the IP address page and the Ad block control page on the router – they can’t see the login page.

So if your desktop PC connected to LAN port 1 is a trusted device then port 1 should be assigned to LAN. If it’s a risky device that provides services to the public Internet, then it should be assigned to another VLAN and be isolated from the rest of your network.

For WiFi, you can create up to 4 SSIDs each band, assigned to different VLANs. It’s a know bug that Cipher always displays “Auto” even when configured as “AES”. This will be fixed in the next update (coming soon).

[support]

@texas25 The PW-AX1800 has 3 LAN ports. The fourth port is WAN.

[support]

There might be some RF interference going on. Can you turn off the WiFi on the AT&T gateway for testing purposes? Alternatively, you can try putting the WiFi on different channels. E.g., put the AT&T on channel 48, the AX1800 on channel 36 or vice versa.

[support]

What speed are you getting and how big is your house?

[support]

@brookefox123 But you still have the timeout issue? Can you send a screenshot to [email protected]?

[support]

@brookefox123 Let’s use the PC to debug this. Can you check the IP address on the PC? Is it in the same subnet as the router (i.e., if router is 192.168.10.1, then PC should have something like 192.168.10.xyz).

[support]

Can you set up IP passthrough and see if it makes a difference?

[support]

What’s your pcWRT hardware model? What are your actual speeds?

[support]

CF-XR10 and CF-WR619AC stock firmware (i.e., Chinese version) do not have a clean path to upgrade to our firmware. The files are provided here for updating from another version of our firmware.

[support]

You can download the previous version here: https://www.pcwrt.com/downloads0/. We’ll fix this issue in the next update.

[Author]

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