User Profile: support

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Viewing 15 posts - 31 through 45 (of 1,270 total)
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  • in reply to: Vlan doesn’t work on any of the ethernet ports. #6664
    support
    Keymaster

    What’s your firmware version on the Newifi? You might want to reset the router and start from fresh to see if it works.

    in reply to: Are all named devices assigned a static IP? #6661
    support
    Keymaster

    @bolozinaction The article you mentioned talks about static IP address from your ISP. In general it’s not needed – setting up DDNS is a better solution in most cases.

    in reply to: Are all named devices assigned a static IP? #6659
    support
    Keymaster

    @echo Named devices will get static IPs from the router. It is convenient in case you need to use a fixed IP address for a device (e.g., manual configuration of a network printer). We don’t think there’s any downside to doing this. Access Control and logging identifies devices by their MAC addresses.

    in reply to: AX1800 10x slower than modem #6658
    support
    Keymaster

    You should be able to get above 500Mbps (if your ISP speed is more than that) with the device in the same room as the router, on the 5GHz band. You should exceed 60Mbps even on the 2.4Ghz band and several rooms away from the router.

    in reply to: Confused about VLANs #6652
    support
    Keymaster

    The reason we limit the number of WiFi VLANs to 4 (per band) is because some WiFi device drivers can only support a maximum of 4 SSIDs.

    VLANs on the pcWRT router are just separate networks that are isolated from each other. Each has their own IP address space. The only exception is “LAN”, which has the ability to start communication to other VLANs (by default, but you can change that if you want).

    VLANs are pre-created. What you can do on the router is to associate WiFi SSIDs or assign Ethernet ports to them. For example, if you assign Guest to Ethernet port 1, and create WiFi SSID bemyguest for Guest, then your computer connected to Port 1 and any devices connected to SSID bemyguest are on the same network (VLAN Guest).

    By default any device connected to VLANs other than the “LAN” do not have the ability to log in the router. When you visit the router URL, you’ll only see a link to display the device’s IP address and a link for Ad block control.

    We’ll need to create some new blog posts to explain things better. Thanks for bringing this up.

    in reply to: No internet on Wi-Fi when using custom DNS servers setting #6651
    support
    Keymaster

    The router does not treat wireless and wired connections differently when routing. So if you have Internet via Ethernet, you should have Internet via WiFi. Can you switch one of your wired device to WiFi and see if Internet cuts off? Also, run “nslookup www.google.com” from a command line to see if it’s a DNS problem.

    in reply to: View internet logs for more than a 2-hour period? #6643
    support
    Keymaster

    The UI will show log up to 24 hours. But the actual time range will be limited by the fixed size buffer used for logs. We’ll see if we can provide a way to you to download the logs.

    support
    Keymaster

    All of these will work on the pcWRT router.

    in reply to: Devices added to profile doesn’t stay #6637
    support
    Keymaster

    Profiles are basically groupings of devices, you can only put a device in one profile. You can create Calendars to blacklist domains for specific times, except that when you create a calendar, the times you enter are allowed times. More info here: https://www.pcwrt.com/2015/12/how-to-set-internet-access-time-limits-in-pcwrt/

    in reply to: VLAN Port 4 not showing #6611
    support
    Keymaster

    Here are some guides: https://www.pcwrt.com/support/

    Back to your original questions:
    1. Tagging: on the Network Settings page, under the VLAN section. There’s a checkbox named “Tagged”. You check the box to “tag” a port. You don’t want to check this box unless you are connecting another router or a VLAN aware switch to the port.

    2. DHCP: your computer is configured to use DHCP by default. I.e., it will ask the router to assign it an IP address etc. But sometimes people change the network settings on the computer for it to use a specific IP address (i.e., a static IP address).

    3. VLANs: on the router, VLANs are assigned to the LAN ports or WiFi SSIDs. When you connect a computer to a LAN port on the router, the computer will be on the VLAN assigned to that port. When you connect a computer to an SSID, then the computer will be on the VLAN associated to that SSID. Let’s suppose that LAN port 1 is assigned to the “LAN” network and SSID “pcwrt-x1” is associated with the “X1” network. When you connect a computer by Ethernet wire to port 1 AND connect by WiFi to “pcwrt-x1”, then your computer will be on both the “LAN” and “X1” networks (for example only. I don’t see why you would want to connect a computer that way).

    in reply to: VLAN Port 4 not showing #6599
    support
    Keymaster

    Let’s talk about WiFi first.

    You can have up to 4 SSIDs per band for WiFi. The WiFi for the LAN network always exists and cannot be deleted. So you can add up to three SSIDs per band. After that the “+” button is no longer active.

    Let’s say you added an SSID “guest-wifi” to the Guest network with WiFi password “youarewelcome”, then when you connect a device to that SSID with the password “youarewelcome”, that device will be on the Guest network (or Guest VLAN).

    Is that clear?

    in reply to: VLAN Port 4 not showing #6595
    support
    Keymaster

    First of all, you should have Internet no matter which VLAN you choose for the Ethernet port. But don’t tag the port though. And make sure that your computer is using DHCP, not static IP address.

    For VLAN assignment, the basic idea is to put your most secure devices on LAN. Other devices go to other VLANs.

    By default, devices on LAN can talk to each other, can initiate communication with devices on other VLANs, and can log in the router. Devices on other VLANs have access only to the IP address page and the Ad block control page on the router – they can’t see the login page.

    So if your desktop PC connected to LAN port 1 is a trusted device then port 1 should be assigned to LAN. If it’s a risky device that provides services to the public Internet, then it should be assigned to another VLAN and be isolated from the rest of your network.

    For WiFi, you can create up to 4 SSIDs each band, assigned to different VLANs. It’s a know bug that Cipher always displays “Auto” even when configured as “AES”. This will be fixed in the next update (coming soon).

    in reply to: VLAN Port 4 not showing #6592
    support
    Keymaster

    @texas25 The PW-AX1800 has 3 LAN ports. The fourth port is WAN.

    in reply to: AX1800 10x slower than modem #6588
    support
    Keymaster

    There might be some RF interference going on. Can you turn off the WiFi on the AT&T gateway for testing purposes? Alternatively, you can try putting the WiFi on different channels. E.g., put the AT&T on channel 48, the AX1800 on channel 36 or vice versa.

    in reply to: AX1800 10x slower than modem #6586
    support
    Keymaster

    What speed are you getting and how big is your house?

Viewing 15 posts - 31 through 45 (of 1,270 total)