[support]

After you login, on the Status page, you’ll see a list of connected devices. Click on the hostname to give the device a name. After that, the device will appear in the list when you click on the magnifying glass.

[support]

Can you see the iPad that was originally reported missing?

[support]

Let’s get the devices identified first.

After you connect a device to the router, start a browser on the device and open the router admin page. Usually this is http://192.168.10.1, but if you’ve changed the LAN IP address, adjust the IP address accordingly.

You’ll see the login page. Click on the link “My local IP address” – you’ll see the device’s IP address.

On the computer you use to manage the router, login the router admin site. Check the list of connected devices. Do you see the above IP address in the list?

[support]

Glad everything worked out. And thanks for the feedback!

[support]

Did you see any unnamed devices in the list? I.e., a device with a hostname displayed in gray?

iPad can be configured to connect with a random MAC address. When the router sees a MAC address without a registered hostname, it displays the hostname in gray.

[support]

We’ll make it block these domains when “Enforce Access Control” is checked. This change will be available in the next update.

[support]

Thanks for the update. You can add these entries to the black list to block private relay:

mask.icloud.com
mask-h2.icloud.com

[support]

You should be able to see the accessed or blocked domain names on the Internet Logs page. More details here: https://www.pcwrt.com/2020/05/monitor-activities-on-your-home-network/.

[support]

So on the iPhone you were able to reach internetbadguys.com, but on Windows it’s blocked? Can you check the Internet logs and see what’s being accessed or blocked for the iPhone and for Windows?

[support]

Maybe you can add another WireGuard connection? If the current one no longer works, you can delete it.

[support]

VLAN configuration is in the /etc/config/network file.

[support]

Sorry, there’s a bug in the VLAN display for the XR10. When you configure the ports LAN-X1-LAN, the page displays LAN-Guest-LAN. But actually port 2 is assigned to X1, despite Guest being displayed.

If you connect a device to port 2, on the Status page you’ll see that it is connected to the X1 VLAN.

The bug will be fixed in the next update.

[support]

@rmaysr1gmail-com Please send a screenshot to [email protected]

[support]

You’re trying to manage the router from the cloud (i.e., remote control the router). This is not enabled by default. Before it’s enabled, our website can’t find your router.

If you wish to use this feature, you need to enable cloud management from the router’s local interface first. You can access the router’s local interface with URL http://192.168.10.1. After logging in, go to the Cloud Settings page to enable it.

[support]

@trust_in_wrt Usually the invalid entry will go away in a few minutes. Are you still seeing it?

[Author]

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