User Profile: support

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Viewing 15 posts - 226 through 240 (of 1,270 total)
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  • in reply to: No internet when connected to modem #5539
    support
    Keymaster

    @susan Please send a screenshot of the Status page to [email protected]

    in reply to: Best hardware? #5537
    support
    Keymaster

    Features are the same across all hardware when running the premium firmware. Generally speaking, WRT1900ACS is faster than the Newifi-D2 we had earlier, which in turn is faster than the C7. Our new WiFi 6 router seemed to have better WiFi performance than the WRT1900ACS.

    If you want to connect wired access points, then WRT1900ACS and our new WiFi 6 routers are better choices.

    in reply to: Router availability? #5536
    support
    Keymaster

    It will be back next week.

    in reply to: No internet when connected to modem #5535
    support
    Keymaster

    @susan Log in to the router admin site. What is displayed on the Status page?

    in reply to: VPN Split tunnelling not working #5524
    support
    Keymaster

    Split tunneling is for destination domains/IP addresses. For example, if you set up a VPN client to tunnel all traffic through the VPN but want to exclude netflix.com, then enter netflix.com in the excluded domain list.

    In your case, you want to set up two VLANs, one with VPN, the other without VPN. Connect your TV to the one without VPN.

    For example, you can have LAN going through VPN (by checking the “enable for network” checkbox), but leave X1 out of the VPN (by leaving the “enable for network” checkbox unchecked). Connect the TV to the X1 VLAN either by wire or WiFi.

    in reply to: Disappearing networks #5517
    support
    Keymaster

    To recap, your phone displays the 2.4 GHz SSID sometimes and your TV doesn’t display the 2.4 GHz SSID at all? But other devices can see the 2.4 GHz SSID all the time?

    in reply to: NAS Device Configuration #5504
    support
    Keymaster

    You may want to enable mDNS under the Security section.

    in reply to: Router availability? #5503
    support
    Keymaster

    Currently we have the CF-WR619AC in stock which is functionally equivalent to the Newifi-D2. The CF-XR11 will be restocked soon.

    in reply to: User experience with WRT1900ACS? #5502
    support
    Keymaster

    It should be pretty stable. You’ll have the LITE version of pcWRT after you install the firmware. You can upgrade to the full version by buying a one-time license from our store.

    support
    Keymaster

    The preferred way is to use the check boxes on the Network Settings page. The checkbox on the WiFi Settings page isolates clients connected to the same SSID but not clients on the same VLAN but different WiFi bands or clients connected by wire.

    The ports are numbered 1-4 from left to right when you look at the back of the router, irrespective of the labels on the box. I.e., the port next to WAN is port 4.

    in reply to: Adding Google AC1200 mesh to PcWRT #5496
    support
    Keymaster

    You’ll need to turn off WiFi on the pcWRT and set your Google mesh in bridge mode. The setup is similar to one discussed here: https://www.pcwrt.com/forums/topic/connect-pcwrt-to-orbi/. But first please check that Google mesh supports bridge/AP mode.

    in reply to: AdGuard VPN compatibility & out-of-stock/products #5459
    support
    Keymaster

    1. It should be compatible if they are using the standard protocols. For OpenVPN, we need the .ovpn files. IKEv2, server certificates (if they use self-signed certificates). For WireGuard, you’ll need the server hostname, public key, and the client private key.
    2. We’ll restock our hardware soon, in the next week or two.

    We don’t know about the sites you mentioned. Please check back with us in the next few days.

    in reply to: hide.me VPN support? #5455
    support
    Keymaster

    Yes it is. You can use OpenVPN and IKEv2 protocols.

    in reply to: Linksys WRT1900AC v1 #5448
    support
    Keymaster

    No WRT 1900AC. We have a build for WRT 1900ACS.

    in reply to: Remove/Block a device from the network #5446
    support
    Keymaster

    Create a profile, add a calendar with no allowed time to the profile. Then add the device to the profile.

Viewing 15 posts - 226 through 240 (of 1,270 total)