[support]

The factory file is the proper image. Your hardware is probably not compatible.

[support]

#1 – This may happen when the update server can’t be reached for whatever reason. Please let us know if this problem persists.

#2 – Usually this is not a problem, but sometimes a firmware update is not compatible with a backup from a previous version. In this case, the update script will bring the configuration files on the router up-to-date with the current version. But restoring a backup from the older version will mess up the configurations. It is advised that you create a new backup after each upgrade. So keep two backup files on hand, one for the current firmware version, one for a previous version in case you want to roll back to the previous version.

[support]

TFTP method should work. There are two versions in our download page, upgrade and factory. Did you use the factory image?

[support]

You may try ssh to the router and use mtd to flash OpenWrt. E.g., if you upload the OpenWrt image as /tmp/firmware.bin, then “mtd -r write /tmp/firmware.bin firmware” should work.

Alternatively, you can use the TFTP method mentioned here: https://openwrt.org/toh/tp-link/archer_c7#installation_or_restore_with_tftp

[support]

You haven’t done anything wrong. Currently the router sends DNS queries out on the WAN side but your pi-hole is on the LAN side. Therefore, you’re not seeing anything on the pi-hole. We’ll see if this setup can be accommodated in a future update.

[support]

Since LAN is checked in server configuration, you should be able to ping other devices on LAN directly. Can you check the routing tables on your VPN client?

[support]

Can you successfully “ping” 192.168.10.1?

[support]

Perhaps some domains needed by your applications are blocked. Check the Internet logs for blocked domains and white list those needed by your application.

[support]

WPA3 support will be added soon.

The router has 4 RJ45 ports. One is dedicated to the Internet connection (WAN). The other three can be assigned to any of the predefined VLANs.

[support]

The router supports 4 SSIDs per band. To support 5 SSIDs, at least one SSID is only available in one band.

To use VLANs on your APs, just mark the LAN port the AP connects to “Tagged” (on the Network Settings page). Then assign VLAN IDs to the SSIDs broadcasted by the APs.

The pcWRT router comes with 5 per-configured VLANs, the VLAN ids are:
LAN: 1
Guest: 3
X1: 4
X2: 5
X3: 6

[support]

The XR11 is newer but less powerful than the XR10. Both are rated AX1800 for WiFi but the XR10 is faster.

[support]

Routers on our website are fully featured. The Premium upgrade is for people who bought hardware elsewhere.

[support]

It should be available. The XR11 is out of stock.

[support]

Yes you can flash it yourself if you get the right model, but the XR10 should be available on our website.

[support]

You might be using proxy settings in your browser. We’re looking into this and will get back with you. Thanks!

[Author]

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