[support]

@tcannon777 Please send these screenshots to [email protected]: Status page, Cloud Settings, System Settings.

[support]

@CaptainDad Yes the fix is in. Please let us know if that solves your problem. You might need to wait for a couple of minutes before checking Internet status.

[support]

@tcannon777 You can compare the IP addresses to find out whether the pcWRT has a public IP address: log in the pcWRT, on the Status page find the Internet IP address. Then Google “My ip address”. Compare the IP address in search results with that on the Status page. If the IP addresses differ, you are behind NAT. You need your ISP to set up port forwarding for you or take you off NAT.

[support]

Sorry we won’t be able to support parental control on the Torch. Basically it’s a dead end device and we won’t put in continual efforts into it.

[support]

@tcannon777 Most likely your pcWRT router is behind NAT. Either it is connected after another router, or your ISP put you behind NAT. For the former, you need to set up port forwarding (described above), or put the pcWRT in the DMZ of the other router. For the latter, you need to contact your ISP.

[support]

@rthome Thanks for your feedback. Yes, looks like the Calendar buttons are hidden when parental control is not enabled for the Default profile. We’ll fix this and push out a firmware update soon.

[support]

Sorry to hear your troubles, and thanks for contacting us.

After you reset the router, were you able to connect to the router and load the router management pages again? Did it take you back to the initial setup process? If you were able to bring up the router management console but it didn’t take you back to the initial setup process, the the factory reset didn’t take effect. Let us know.

Can you check the WiFi LEDs on the router? Are those turned on?

If you can’t connect by WiFi, you might want to try connecting a computer by wire. Log in the router management console. Try to reset the router again from the System Settings page. Click the “Restore Factory Default” button in the “Backup/Restore Settings” section. After the router reboots, the WiFi LEDs should be on and you should see the “pcwrt” WiFi on your computer.

[support]

@rthome

– I can’t figure out how to edit the calendars any longer.

The way you edit calendars remains the same. Are you seeing anything different?

– I see no way to know for how long I have extended or shrunk a calendar window without counting the number of clicks.

Are you not seeing the time increment/decrement when you click the +/- buttons?

For your example of the media calendar limiting access only to 6pm-9pm, the sites listed in the calendar will only be available during that time range. Now suppose you want to open up 4:00pm-5:00pm. You can log in anytime after 4:00pm, extend the calendar for the amount of time you want. If you extend the calendar by one hour, then the calendar restrictions will be removed for the next hour and will be restored after the 1 hour expires. If you log in at 4:00pm, extend the calendar by 1 hour, then the media sites will be available 4:00pm-5:00pm.

[support]

@akarchm01 Help us understand it though. You click the upgrade button, then the progress dialog comes up… you wait for the upgrade… the router reboots… then your PC reconnects and you see the error screen. Is that right?

[support]

@akarchm01 Can you send a screenshot to [email protected]?

[support]

Thanks for the report. We’ll look into that.

[support]

It’s available now. Log on the router console, go to the System page, then click “Check for Updates”.

[support]

There’s no filtering for the System Default DNS provider. Making this selection means that you are using the DNS servers provided by your ISP, i.e., the DNS server with IP addresses you see in the Status page Internet section. For a profile to be filtered, you need to select OpenDNS for that profile.

The purpose for the ability to use different DNS services for different profiles is so that parents are not restricted by the same rules they put in place for children. It might happen that OpenDNS blocked some legitimate web site by mistake. Parents can then use the unrestricted profile to visit the site and confirm that there’s no harm.

[support]

@mbrink44 There is a pause button next to the Calendars label. Click on that, then click the + button next to a calendar to extend time. Calendar restrictions restore to normal after the time extension expires. If calendar restriction is already in place, there might be a 1 minute delay before the time extension is activated.

[support]

@stringer KRACK is mainly targeted at clients. But we are investigating this issue to see if there’s any impact.

[Author]

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