[support]

Thanks for asking questions in our forums. For Netgear routers, you can use Netgear Live Parental Control, though it might not have all the flexibilities you want. There’s an app called Ginnie that helps you manage the router. You should be able to find more detailed documentation on Netgear’s website.

[support]

Let’s talk about Google first. Can you give the specific steps used to test Google safe search?

[support]

If you are fine with not having parental control on the Apple TV, the easiest solution is to create a dedicated profile for the Apple TV and disable parental control on the profile.

Otherwise you may want to try turning off block literal IP addresses and block VPN/proxies on the profile where Apple TV is assigned.

[support]

@edrouterhome You are right. We’ll see if we can make this work with the next update. Thanks for your feedback!

[support]

From your current configuration, take away accounts.youtube.com only. Is YouTube blocked?

[support]

You may try to whitelist accounts.youtube.com, or set a less restrictive calendar for it.

[support]

@CaptainDad Since the router has a public IP address, you don’t need to do port forwarding etc. to make remote management work. In order to debug the problem, please send email to [email protected] so that we can gather more info. Thanks!

[support]

That should not happen. When you upgrade to v1.22.2, all settings should remain intact. In particular, WiFi key should not have changed after the upgrade.

Your browser might be reporting a wrong value because it remembered your Admin password and thought the WiFi key is the same password. To confirm that, please use a different browser (where the Admin password is not remembered) and do the same check.

[support]

About remote management, does the pcWRT router have a public IP address? If you are not sure, please send a screenshot of the Status page to [email protected].

There are no WiFi related changes in v1.22.2, so in theory there shouldn’t be any changes to WiFi behavior. Is WiFi channel on Auto? If so, you might want to select a specific channel where WiFi interference is the least and see if that makes things better. You can download a WiFi analyzer app on your phone to find out which channel is the best.

If you are familiar with command line tools, you can ssh into the router to look at the system log and do other things. Use the command ‘logread’ to see the system logs.

[support]

@mbrink44 Please send email to [email protected]. We’ll look at more details.

[support]

Great you figured it out! It didn’t come to me that white listing opendns.com would mess up the OpenDNS test page. Now we know!

[support]

The OpenDNS welcome page problem seems strange. Can you add your Android phone to the same profile and see if there is a difference?

No, you don’t need the OpenDNS Updater. That’s what the Dynamic DNS settings on the router is for.

Yes, checking the block proxy etc. box will block OOMA. As it currently stands, you have to leave it unchecked .

[support]

What do you mean by http://www.opendns.com/welcome test not working? Are you seeing the page that displays:

Oops…
You aren’t using OpenDNS yet.
Let’s fix that.

[support]

@skydogtookmycash The checkbox is used to block attempts to bypass parental control with VPN, proxy server, TOR, etc. Once a device gets on a VPN (for example), the router only knows that a connection is made out to the VPN server, but any web site can be visited by tunneling through the VPN (therefore, defeating parental control).

However, when that checkbox is checked, games such as Roblox may be blocked because the router cannot distinguish communications to a game server and communications to a VPN server. Servers may be white listed to avoid such blocking, but that technique does not work for Roblox. Because for Roblox the server IP addresses are dynamic and it seems not possible to get an exhaustive list. The only option for now is to leave it unchecked.

That said, the checkbox can be safely left unchecked when children are young and don’t have the technology knowhow. Or you don’t give children administrative rights on the PC so that they cannot install VPN on it.

BTW, visits to http://www.opendns.com/welcome should not be blocked either way. In case it is blocked when the box checked, you can close the browser and reopen it and the problem should go away.

[support]

Just found out that the OOMA does NAT on the Home port, so your PC will have an IP address assigned by the OOMA, making it invisible from the router. To put it in another way, from the router’s point of view, the OOMA and the PC is one device.

[Author]

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