[support]

For the profile to which the iPad belongs, uncheck “Block proxy, VPN, TOR”. If you still have trouble, uncheck “Block literal IP addresses” also.

[support]

@Transversal Do you know what kid of speed you are getting in terms of Mbps? Or is this just a general feeling that it’s slow? What activities are affected? Such as general browsing, watching YouTube, or playing games?

The calendar does not affect speed at all. You might want to vary the WiFi channel the router is using and see if that improves your speed. If the WiFi channel is Auto, set it to a specific channel, change the channel to see if you get different results.

[support]

At this point, the safest bet is probably to reset the router and start afresh. For testing purposes, you don’t have to replace the NETGEAR, simply connect the pcWRT WAN to a NETGEAR LAN port. You should be able to get Internet connectivity via the pcWRT this way.

Follow these steps to reset the router:
1. Disconnect all cables (LAN, WAN, power cord). Router should be off. Keep it off for at least 30 seconds.
2. Connect ONLY the power cable. Wait for about 2 minutes. Which lights are on? Solid or blinking? I’m expecting that SYS should be on (solid). WAN should not be on since no cable is connected.
3. Use a pin or pen tip, press and hold the WPS/Reset button for 10 seconds, then release.
4. Wait for about 20 seconds. All LEDs should flash once at the same time, and the router should reboot. After the router reboots, SYS and WLAN LEDs should be on (solid).
5. Connect the pcWRT WAN port to a LAN port on the NETGEAR.
6. Connect a device to the pcWRT WiFi or LAN. Open a browser and load http://192.168.10.1. You should see the initial setup pages.
7. After initial setup, you should be able to connect to the Internet via the device connected to the pcWRT.

Please let us know if you can successfully get to step 7. We’ll move forward from there if your answer is positive.

P.S. in steps 2-4 above, do not disconnect the power cable.

Thanks!

[support]

Thank you for your feedback and honest opinion.

Our firmware should play well with other devices on your home network. If you have problems, please let us know, we’ll help you resolve those issues. If indeed there’s a shortcoming, we’ll try to fix that with a firmware update ASAP. If you still have the TORONTO-N and would like to make it work, please let us know also, we can help you out.

The $199 price for the TP-Link router includes the current firmware and all future updates. More features are on the way and some are coming soon. We’ll make it worth your money. Thanks!

[support]

Please return this router to the seller. IPC-Store is not authorized to sell this router (i.e., pcWRT with parental controls). We’ll notify Amazon about the incorrect listing.

Please order the one sold by us ($199, fulfilled and shipped by Amazon).

[support]

We sent you an updated config archive file. Please give it a try. Thanks!

[support]

Got your email, thanks! We’ll get back to you ASAP.

BTW, to protect your privacy, I masked your email address, MAC and IP addresses above.

[support]

Can you connect to the router and bring up the router management interface? If so, can you load the System page? If you can load the System page, please send a copy of your configuration backup file to [email protected], so that we can analyze this further.

If you cannot load the System page, you can reset the router to initial factory state and start over again. Follow the user’s guide to reset the router.

You may also reset the router if you want to start from the beginning and try to make some progress on your own. To keep things simple, work with the pcWRT router to begin with, don’t involve the Netgear initially.

[support]

Let’s take one thing at a time, the phone first.

1. Connect the phone to pcWRT, with parental control disabled for the router (i.e., default factory setting). Are you able to use the phone?

2. If above is yes, enable parental control for the router. Create a profile and put the phone in the profile. Disable parental control for the profile. Are you able to use the phone?

3. If above is yes, enable parental control for the profile, uncheck the two checkboxes I mentioned before. Are you able to use the phone?

[support]

You can enable parental control for the phone, but uncheck the checkboxes “Block proxy, VPN, TOR” and “Block literal IP addresses”.

I have no experience with the Honeywell thermostat. Can you try setting up your Netgear as AP and connecting to that? In the meanwhile, we’ll do some research on the Honeywell thermostat.

[support]

The easiest way to make a Voip phone work is to set up a dedicated profile for the phone, and disable parental control for that profile. Let us know if that works for you. Thanks!

[support]

Are you having trouble connecting to the WiFi, or you can connect but it didn’t function as expected?

If you can connect, the devive will show up in the devices page. And normally you’ll put the device in a profile without parental control.

If you cannot connect, you may want to try connecting without encryption first, then try different encryption options and see if you get different results. Thanks!

[support]

As to WiFi strength, sometimes it helps to change the channel and align the antenna in different ways.

And yes, you can use the Netgear as an access point. Devices connected to the Netgear will show up in the pcWRT status page. You can control these devices as if they were connected directly to the pcWRT.

[support]

Right now, YouTube Restricted Mode is either on, or off. When set to on, YouTube controls what’s allowed or blocked, the router has no control. Unfortunately, as it currently stands, it’s a bit too aggressive for many people.

In the future, we’ll provide more control for YouTube.

[support]

Thanks for the suggestion! We’ll look into that.

[Author]

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