[support]

We sent you an updated config archive file. Please give it a try. Thanks!

[support]

Got your email, thanks! We’ll get back to you ASAP.

BTW, to protect your privacy, I masked your email address, MAC and IP addresses above.

[support]

Can you connect to the router and bring up the router management interface? If so, can you load the System page? If you can load the System page, please send a copy of your configuration backup file to [email protected], so that we can analyze this further.

If you cannot load the System page, you can reset the router to initial factory state and start over again. Follow the user’s guide to reset the router.

You may also reset the router if you want to start from the beginning and try to make some progress on your own. To keep things simple, work with the pcWRT router to begin with, don’t involve the Netgear initially.

[support]

Let’s take one thing at a time, the phone first.

1. Connect the phone to pcWRT, with parental control disabled for the router (i.e., default factory setting). Are you able to use the phone?

2. If above is yes, enable parental control for the router. Create a profile and put the phone in the profile. Disable parental control for the profile. Are you able to use the phone?

3. If above is yes, enable parental control for the profile, uncheck the two checkboxes I mentioned before. Are you able to use the phone?

[support]

You can enable parental control for the phone, but uncheck the checkboxes “Block proxy, VPN, TOR” and “Block literal IP addresses”.

I have no experience with the Honeywell thermostat. Can you try setting up your Netgear as AP and connecting to that? In the meanwhile, we’ll do some research on the Honeywell thermostat.

[support]

The easiest way to make a Voip phone work is to set up a dedicated profile for the phone, and disable parental control for that profile. Let us know if that works for you. Thanks!

[support]

Are you having trouble connecting to the WiFi, or you can connect but it didn’t function as expected?

If you can connect, the devive will show up in the devices page. And normally you’ll put the device in a profile without parental control.

If you cannot connect, you may want to try connecting without encryption first, then try different encryption options and see if you get different results. Thanks!

[support]

As to WiFi strength, sometimes it helps to change the channel and align the antenna in different ways.

And yes, you can use the Netgear as an access point. Devices connected to the Netgear will show up in the pcWRT status page. You can control these devices as if they were connected directly to the pcWRT.

[support]

Right now, YouTube Restricted Mode is either on, or off. When set to on, YouTube controls what’s allowed or blocked, the router has no control. Unfortunately, as it currently stands, it’s a bit too aggressive for many people.

In the future, we’ll provide more control for YouTube.

[support]

Thanks for the suggestion! We’ll look into that.

[support]

The router identifies devices by their MAC addresses, so it doesn’t matter whether you are connecting via WiFi or wireless. Currently, for wired devices, the router sends a ping to the device to detect connectivity. If a connected device blocks ping (such as by Windows firewall), then the router erroneously omits the device in the connected devices list. The detection will be improved to use ARP instead of ping in the future.

In the meanwhile, you may want to add the devices manually. You can add a static lease in the Network page. Click the Add button to add a static lease. If the device is connected, you might be able to find the device in the popup dialog dropdown list. You can find the IP address of a device by opening a browser on the device and enter http://192.168.10.1/myip.html. If you can’t find the device in the dropdown, then you need to find the MAC address manually also. Let us know if you need help with that.

Every device is controlled by a profile. Unidentified devices and devices not specifically assigned to a profile are controlled by the Default profile. Devices that can connect via both wire and WiFi need to be identified both ways.

P.S. clicking the refresh icon to the right of the “Connected Devices” label might bring up new devices not seen when the Status page loads initially.

[support]

Dual band gigabit version is now available: https://www.amazon.com/Archer-C7-pcWRT-SafeSearch-Management/dp/B01GLOKHAG/.

[support]

Dual band is now available: https://www.amazon.com/Archer-C7-pcWRT-SafeSearch-Management/dp/B01GLOKHAG/

[support]

Since the WiFi password is changed, you need to reconnect with the new password.

If the old WiFi password is remembered by your computer, you might need to “forget” the old password first.

[support]

Log in the router management console. Click the Wireless icon. The WiFi password is the Key field in the Wireless Security section.

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