[support]

@casino When did it start? Everything seemed to be working for you for a while. What changed in between?

[support]

@casino The behavior is the same as before, i.e., periodically you can surf and then you can not (in cycles of about 5 minutes), right? And it happens only on the PC (XP or 10), not any other device?

[support]

@casino Looks like spam sites with a lot of junks. These should be blocked. But more importantly, you should let kids be aware that sites like these are dangerous. There are dangers of phishing & viruses. In fact, the first one is blocked by “Google Safe Browsing”.

It’s not possible to find all sites like these, since they popup everyday. But kids should be educated to spot the danger and avoid them.

Alexa.com will list similar sites when you enter these domains.

[support]

@captaindad We tested port forwarding again, both UDP & TCP. We did not find any problems.

[support]

@CaptainDad Thanks for the feedback. We’ll look into this.

[support]

For Access Control to work, the pcWRT router only works in router mode. You may try to reverse the connection, i.e., put the pcWRT in front of the NETGEAR and put the NETGEAR in bridge mode. But if you want to bypass Access Control for devices connected to the NETGEAR, you’ll need to list each individual device in a separate profile (not just the NETGEAR).

[support]

@antimony316 Either text mode or graph mode should work. The key thing is you need to click the Save button after you dismiss the popup dialog. We’ll try to make it more intuitive in a future update.

[support]

@antimony316 We are not aware of any problems with saving a calendar. What steps did you take to create a calendar and how did you verify that it can’t save?

[support]

@casino It is not allowed – it is required to check “Allow router password reset on login page” when you check “Override router Reset button”. However, the former can be turned on alone.

[support]

As of v1.28.1, you can override the Reset button on the router so that it doesn’t restore to factory default. On the System Settings page, if you check both “Allow router password reset on login page” and “Override router Reset button”, the router will send a notification to your email instead of restoring to factory default.

[support]

@thepaintedtiger The fix has been released in the last update. Please take it for a spin.

[support]

@dubyasqrd The update has been released yesterday.

[support]

@amyvinlove Do you have a backup file for settings? You may try to restore the backup from the System Settings page.

[support]

Were you able to connect to the router before? Is this a new machine? Would you be able to connect if you remove WiFi encryption?

You may also try this: https://apple.stackexchange.com/questions/307690/get-rid-of-the-wi-fi-network-could-not-be-joined-message

• This reply was modified 6 years, 6 months ago by support.

[support]

@timiceca991 With router powered on, press and hold the Reset button (on the side of the Ethernet connectors) with a pin or pen tip for about 10 seconds, then let go. The router will reboot and restore to factory defaults. Do not disconnect power during the process.

[Author]

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