User Profile: support

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Viewing 15 posts - 856 through 870 (of 1,155 total)
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  • in reply to: How to set a calendar on Netflix #1261
    support
    Keymaster

    @szatkowskifamily Before trying to put Netflix on a calendar, let’s make sure that you can watch Netflix with parental control enabled.

    I gather that your main TV is in a dedicated profile of its own, with parental control disabled for that profile. Is that correct? And what happens when you try to watch Netflix on the main TV? Can you see the program listings?

    in reply to: connecting pcwrt to AT&T Pace 5031NV router #1254
    support
    Keymaster

    Thank you so much for digging into this! We’ll incorporate the change into our codebase. The next update is coming in a few days!

    in reply to: Feature Suggestions #1253
    support
    Keymaster

    Thanks for your input. We should be able to fix this with the next update coming up in a few days.

    in reply to: connecting pcwrt to AT&T Pace 5031NV router #1248
    support
    Keymaster

    Can you disable parental control at the router level and try it again? You can reenable parental control after Dynamic DNS is set up.

    in reply to: Social and Streaming Media #1247
    support
    Keymaster

    Great idea. Well see what we can do so that this type of information could be shared. Thanks!

    in reply to: Smart TV filtered? #1246
    support
    Keymaster

    The router will control the Samsung Smart TV as it would do to any other digital device, such as a PC etc. You can block access to websites you choose, set schedules for online access, etc.

    Maybe you have a specific need in mind? If so, please let us know, so that we can give you a better idea of what it can and cannot do.

    in reply to: Feature Suggestions #1242
    support
    Keymaster

    Great suggestions. We should be able to accommodate these in upcoming releases.

    BTW, the hosts in the Network and Parental Control screens are ordered alphabetically by the host name. Are your lists ordered differently?

    in reply to: Router blocking andriod wifi sign in? #1240
    support
    Keymaster

    If I understand it correctly, you want to block some categories for the phone from 6:00pm to 9:00pm, but want to drop the restrictions outside the time range.

    The only way to do that right now is to assign the phone to the restricted profile at 6:00pm, and delete it from the restricted profile at 9:00pm. We are thinking about some design changes that will make this possible without human intervention, but you have to do this manually right now.

    If it is possible to whitelist the sites you want accessible outside the 6:00pm-9:00pm block, then you can set up two calendars to achieve that:

    1. In the restricted profile, add all domains (that are blocked by OpenDNS) you want access to outside the 6:00pm-9:00pm time range to the allowed URL list.

    2. Add a calendar for the time range 6:00pm-9:00pm, with no domains listed.

    3. Add a second calendar with two time ranges: 12:00am-6:00pm and 9:00pm-12:00am, list all domains you whitelisted in step 1.

    in reply to: connecting pcwrt to AT&T Pace 5031NV router #1236
    support
    Keymaster

    Let us know if you run into any problems.

    in reply to: connecting pcwrt to AT&T Pace 5031NV router #1234
    support
    Keymaster

    By a) do you mean to keep OpenDNS current with your public IP address assigned by AT&T? If so, no specific setup is needed beyond setting up Dynamic DNS on the pcWRT. And that’s needed only if you use OpenDNS Home instead of OpenDNS Family Shield.

    For b), you can usually set up the pcWRT as a DMZ host in the AT&T router. Refer to our blog post here for reference: https://www.pcwrt.com/2017/01/configure-att-nvg510-dmzbridge-to-the-pcwrt/. I think the setup should be similar.

    in reply to: firewall included in pcwrt? #1232
    support
    Keymaster

    Yes. By default all in bound traffic is blocked. You use the port forwarding section in Network Settings to allow outside requests to reach specific hosts on your home network.

    in reply to: Router blocking andriod wifi sign in? #1229
    support
    Keymaster

    Each device belongs to one profile. If a device is not specifically assigned to a profile, then it belongs to the Default profile.

    Devices assigned to the “restricted” profile will have Internet access between 6:00pm and 9:00pm. They will not have access outside the window. Since these devices are assigned to the “restricted” profile, policies defined in other profiles will not have effect on them. When they have access, OpenDNS may allow or deny a web site depending on the settings defined there.

    For the third profile, you are right. Internet access is allowed around the clock, except the sites listed in the block list, which are blocked around the clock.

    Maybe you can let us know what you want to achieve, so that we make suggestions about how to achieve that.

    in reply to: Slow WiFi Speed on Fast Network #1226
    support
    Keymaster

    WiFi speeds vary greatly depending on how close you are to the router. RF interference from other devices, such as other routers in the house and neighbor’s routers, also affect WiFi performance.

    Since your Internet speed is 100Mbps, the effects of parental control is also visible. With parental control turned on for all devices, some of our users reported top speeds in the range of 45-50Mbps over WiFi. You can put some devices in profiles with parental control turned off, to avoid the ceiling brought on by parental control.

    You may try to select different WiFi channels for the router to see if you get any speed gains.

    Since you have a high speed router already, you can piggy back the pcWRT to the existing router, so that you have two WiFi networks, one for you and one for the kids. Have the kids connect to the pcWRT with the benefits of parental controls.

    in reply to: Router Won't Reacquire IP from Cable Modem #1225
    support
    Keymaster

    Thanks! We should be able to come up with an update to fix this in the next few days.

    in reply to: Router blocking andriod wifi sign in? #1224
    support
    Keymaster

    The phones are blocked by the Calendar. How many calendars were created? Did you list any sites in the calendars?

Viewing 15 posts - 856 through 870 (of 1,155 total)