[support]

This is taking longer than planned, but we are putting several other enhancements in the same update. Need a few more days.

[support]

What is your firmware version? It’s displayed at the bottom right corner after you log in the router management page. When you lose Internet, does it come back after a while without intervention?

• This reply was modified 7 years, 9 months ago by support.

[support]

Thanks for pointing that out! Not meant to mean that the update is unreliable, but it could fail by factors beyond control. For example, network glitch, power outage etc.

[support]

Did you try restarting your browser? Your browser might be caching info from the previous profile, and that could cause trouble when you switch the device back to a more limited profile.

[support]

@admiraltk Thanks for your inquiry. We don’t ship to Australia currently. Please take a look at this page to see if you can use a shipping service: http://www.pcwrt.com/forums/topic/shipping-outside-us/.

[support]

Your browser remembered the router password and was populating all password fields in all pages with the same password. Are you using Chrome?

If the pcWRT router is behind another router, then you need to put the pcWRT in the DMZ of the other router, or set up port forwarding as described in this post: How to remote control the pcWRT router

[support]

Coming soon…in a few weeks.

[support]

The firmware version is displayed at the bottom of the page when you log on the management console.

If gaming works without UPnP when parental control is turned off, then there’s no need to enable it.

In your case, I’d suggest two steps:

1. Enable parental control for the profile. Turn off other options such as block literal ip address, proxy, etc. Delete any calendars if you have them in the profile.
2. Add a calendar with empty sites. Add time allocations. The time slots you enter are allowed ranges, not prohibited ranges.

If step 1 works, then try step 2. Let us know how that works. Thanks!

[support]

@pachecot Is your PC connected to the pcWRT router? To be sure, you can connect by an Ethernet cable and try the router URLs again.

If you still have trouble, check the IP address on your PC. It should be something like 192.168.10.x. The easiest way to get the IP address of the PC is: click Start button, then enter “cmd” (without quotes) in the “Search programs and files” box. Then in the command window, enter “ipconfig”. Look at the IPv4 address.

And, if you reset the router by following the steps in this topic, you should get the Initial setup page, not the login page.

[support]

The router only keeps current logs. For now, our suggestion is to keep an eye on it and see if that happens again. When it happens again, you can do one of the following to further isolate the cause:

1. Connect your PC directly to the cable modem and see if Internet is restored.
2. Reboot the cable modem and see if that helps.

[support]

When your devices were booted off the Internet, were you getting timeout and a blank page in your browser? Or was something else happening?

You can’t get logs from the router management console. But you can use ssh to log in the router command line interface and use the ‘logread’ command to see the router logs. If you are comfortable doing that, you can send the output of logread to [email protected], and we’ll review it.

Just out of curiosity, how did you rule out the cable modem?

[support]

Thanks for the update. I was about to reply to you.

Some cable modems remember the old router that was connected to it. When you replace your router, the new one cannot connect to the Internet. Rebooting the modem makes it forget the old router.

[support]

Yes, you enter ALLOWED times in calendar.

For UPnP, in the “Allowed Internal Addresses” box you should enter “192.168.11.167/32”. This field takes a range of addresses and you specify it in the CIDR format.

[support]

Thanks for the suggestion. Others have requested the same functionality. However, it’s not an easy task to calculate the time someone is actively using the device. Most devices have background tasks that connect out to the Internet when they are not used. Therefore, we’re putting this on hold until we have a better understanding of the usage patterns.

Sorry we don’t have a good solution for France at the moment. We are seeking a solution to ship internationally, but it’ll take some time. Thanks!

[support]

I’m hesitant to give any suggestions. It seems that more WiFi extenders are doing this nowadays. Even if you have an extender that works today, a firmware update for the extender might break it. So the safest bet for now is to have two names for each managed device.

In the meanwhile, we’ll see if there’s a way to make this work with a pcWRT firmware update. Thanks!

[Author]

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