[support]

Generally, when the pcWRT is out on the Internet (such as being the DMZ host), and with UPnP enabled, the Xbox test should detect moderate NAT. Can you check these two items?

1. The pcWRT has a public IP address:
* load the Status page in your browser, look at the Internet IP address at the top left corner.
* Enter http://myip.dnsomatic.com/

The IP addresses reported by the above two methods should be the same.

2. UPnP is enabled on the pcWRT.

[support]

@rayman6285 You can subscribe to the Announcement forum – click on the Announcements, there’ll be a subscribe link. Click the link to subscribe.

When we make an announcement, you’ll get notification by email.

[support]

Currently there are several used ones available – returns from customers who bought them thinking they were stock TP-Link routers. New ones will be available in a couple of weeks.

[support]

1. To take advantage of the 5Ghz band, your device hardware needs to be able to send and receive 5Ghz signal. Newer phones and tablets usually support 5Ghz. But check the Apple website or call Apple for your specific models to be sure. Not all devices need to have 5Ghz support, but you need to switch some from the 2.4Ghz band to alleviate the congestion.

2. You need to have the Airport on the same network as your streaming devices in order to stream to it. As suggested before, you need to configure it as an Access Point.

3. This is our current dual band offering: https://www.amazon.com/Archer-C7-pcWRT-SafeSearch-Management/dp/B01GLOKHAG/ref=as_sl_pc_tf_til?tag=pcwrtcom-20&linkCode=w00&linkId=a2917b2d60d52a5652fb823a679b47c8&creativeASIN=B01GLOKHAG

[support]

@rjager That’s a valid concern. If WiFi is the bottleneck, then switching to a dual band router will help. But make sure your devices can take advantage of the 5GHz band. In that case you can turn off the WiFi on the Airport and use the WiFi on the dual band.

[support]

Please refer to this post: http://www.pcwrt.com/2017/01/configure-att-nvg510-dmzbridge-to-the-pcwrt/.

[support]

Glad it worked out!

[support]

You need to white list gstatic.com also.

[support]

Sure. Will create a post soon.

[support]

You may want to set the pcWRT as a DMZ host in the Arris router. The option is usually available under the Firewall menu.

Some routers let you specify the DMZ host by MAC address. Others ask for an IP address. For the latter, you need to assign a static IP address to the pcWRT, then enter that IP address for the DMZ.

[support]

One more question. Is the pcWRT connected to a modem directly or through a modem/router combo as those provided by AT&T uverse and FiOS?

[support]

Are they playing in the same room or each playing from their own homes?

[support]

Yes, more are coming. Our own router should be available before the end of Feb.

[support]

Thanks for following up on this topic. That’s a good suggestion, and we’ll make it available. Currently we are busy with the remote control feature. Should be able to work this in after that.

[support]

First of all, you need to determine if that’s a problem with Internet connection overall, or related to parental control in particular. It would be helpful if you have a profile with parental control turned off. If you switch to that profile and the problem goes away, then the problem was caused by parental control.

It it’s a general connection problem, then you may try rebooting the router.

If it’s a problem caused by parental control, then it might be related to your switching the computer between profiles.

Please let us know which is the case and we’ll go from there. Thanks!

[Author]

Posts