[support]

As discussed before, you can do two tests.

Test 1: Save your parental control settings. Log out and log back in. Check the parental control settings. Do they remain intact?

Test 2: If the settings did not change in the above test, reboot the router. Log in and check the settings again. Do they remain intact?

If for both tests the settings remain unchanged, but the settings are changing by themselves again, then most likely someone is going in there to manually change the settings.

To reduce the number of ways the settings can be changed and identify the root cause:
1. Disable remote control: in Cloud Settings, uncheck “Enable Remote Management” and save.
2. In System Settings, under the Administration section, click “Change Router Password” to change the router management password.

You should do the above two steps from a device that is used exclusively by you, and access the router management pages via HTTPS. I.e., use https://pcwrt/, or https://192.168.10.1/. You’ll get a warning when you first load the page, just ignore the warning and move ahead.

After you do the above, log in periodically to check the settings. Again, only from a device that is used exclusively by you, and via HTTPS.

[support]

When you create a Calendar, the time ranges are allowed ranges, not blocked ranges. Is that what you did?

[support]

Did you enter email address when you performed the initial setup? If not, you can enter your email address in the System Settings page, in the “Backup/Restore Settings” section. Reboot the router after you enter email.

Please let us know if email is there but you still have problems.

[support]

Thanks for the additional info. We’ll see if we can reproduce and fix the problems you are having.

The IP acquisition fix will come in the next update.

[support]

Great suggestion! We’ll add this to our to-do list.

[support]

When you switch to Whitelist mode, all sites are blocked except those listed in the “Allowed URLs”. Therefore, IP phones won’t work unless the domains and IP addresses that the IP phone needs to access are listed in “Allowed URLs”.

It would be better to keep the filtering in Blacklist mode, and then add Calendars to further restrict access during certain time ranges.

[support]

Can you try the same test with a different device, e.g., another computer, a tablet or a phone?

[support]

Thanks for asking questions in our forums. For Netgear routers, you can use Netgear Live Parental Control, though it might not have all the flexibilities you want. There’s an app called Ginnie that helps you manage the router. You should be able to find more detailed documentation on Netgear’s website.

[support]

Let’s talk about Google first. Can you give the specific steps used to test Google safe search?

[support]

If you are fine with not having parental control on the Apple TV, the easiest solution is to create a dedicated profile for the Apple TV and disable parental control on the profile.

Otherwise you may want to try turning off block literal IP addresses and block VPN/proxies on the profile where Apple TV is assigned.

[support]

@edrouterhome You are right. We’ll see if we can make this work with the next update. Thanks for your feedback!

[support]

From your current configuration, take away accounts.youtube.com only. Is YouTube blocked?

[support]

You may try to whitelist accounts.youtube.com, or set a less restrictive calendar for it.

[support]

@CaptainDad Since the router has a public IP address, you don’t need to do port forwarding etc. to make remote management work. In order to debug the problem, please send email to [email protected] so that we can gather more info. Thanks!

[support]

That should not happen. When you upgrade to v1.22.2, all settings should remain intact. In particular, WiFi key should not have changed after the upgrade.

Your browser might be reporting a wrong value because it remembered your Admin password and thought the WiFi key is the same password. To confirm that, please use a different browser (where the Admin password is not remembered) and do the same check.

[Author]

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