[support]

Not yet. This is being worked on now and will be made available to existing customers via a firmware update. While we don’t have a definite timeline at this moment, it’s one of the top priority items being worked on. In the meanwhile, existing customers are advised to use the logging provided by OpenDNS (you need to use OpenDNS Home). Notice however, OpenDNS only provides logging for your whole network, not per device.

[support]

@SnowGator Turning off “Block literal IP addresses” and “Block proxy, VPN, TOR” on the profile will make Skype work. If you are using OpenDNS, make sure you that are not blocking the Chat category.

[support]

Are you using OpenDNS? Is the Chat category blocked by OpenDNS?

To diagnose the problem:
1. Put the IPAD in a profile with parental control disabled first. Are you able to use FaceTime and Messaging?
2. Turn on parental control for the profile. Turn off “block literal IP…”, “Block proxy…”, etc. Choose System Default for DNS. Are you able to use FaceTime and Messaging?
3. Change DNS to OpenDNS and test again.

[support]

Yes. Laptops are no different than desktops or tablets. They should display in the Status page.

Do you have two WiFi signals in your house? I.e., one from pcWRT and another from an ISP provided router? If you do, the laptops might be accidentally connected to the other WiFi.

If the devices are indeed connected to the pcWRT WiFi but not displaying in the Status page, you may use the Network Settings page to assign names to devices. Click the Add button in the Hostnames and Static Leases section. In the popup dialog, click the Name drop down. If you can’t guess the device from the displayed name, pick a device from the Name drop down and try to match by IP address. After you set the device names, click Save at the bottom of the Network Settings page.

To find the IP address of a laptop: open a browser, then enter http://192.168.10.1/myip.html into the address bar.

[support]

FYI, if WiFi is turned on for your XFinity modem/router, you might have RF interference between the routers, which will degrade WiFi performance for both. If you are not connecting to the XFinity via WiFi, it’s advisable to turn off the WiFi for the XFinity. If you need both WiFi, then you should choose WiFi channels so that they don’t overlap each other (e.g., 4 channels apart).

[support]

For the profile to which the iPad belongs, uncheck “Block proxy, VPN, TOR”. If you still have trouble, uncheck “Block literal IP addresses” also.

[support]

@Transversal Do you know what kid of speed you are getting in terms of Mbps? Or is this just a general feeling that it’s slow? What activities are affected? Such as general browsing, watching YouTube, or playing games?

The calendar does not affect speed at all. You might want to vary the WiFi channel the router is using and see if that improves your speed. If the WiFi channel is Auto, set it to a specific channel, change the channel to see if you get different results.

[support]

At this point, the safest bet is probably to reset the router and start afresh. For testing purposes, you don’t have to replace the NETGEAR, simply connect the pcWRT WAN to a NETGEAR LAN port. You should be able to get Internet connectivity via the pcWRT this way.

Follow these steps to reset the router:
1. Disconnect all cables (LAN, WAN, power cord). Router should be off. Keep it off for at least 30 seconds.
2. Connect ONLY the power cable. Wait for about 2 minutes. Which lights are on? Solid or blinking? I’m expecting that SYS should be on (solid). WAN should not be on since no cable is connected.
3. Use a pin or pen tip, press and hold the WPS/Reset button for 10 seconds, then release.
4. Wait for about 20 seconds. All LEDs should flash once at the same time, and the router should reboot. After the router reboots, SYS and WLAN LEDs should be on (solid).
5. Connect the pcWRT WAN port to a LAN port on the NETGEAR.
6. Connect a device to the pcWRT WiFi or LAN. Open a browser and load http://192.168.10.1. You should see the initial setup pages.
7. After initial setup, you should be able to connect to the Internet via the device connected to the pcWRT.

Please let us know if you can successfully get to step 7. We’ll move forward from there if your answer is positive.

P.S. in steps 2-4 above, do not disconnect the power cable.

Thanks!

[support]

Thank you for your feedback and honest opinion.

Our firmware should play well with other devices on your home network. If you have problems, please let us know, we’ll help you resolve those issues. If indeed there’s a shortcoming, we’ll try to fix that with a firmware update ASAP. If you still have the TORONTO-N and would like to make it work, please let us know also, we can help you out.

The $199 price for the TP-Link router includes the current firmware and all future updates. More features are on the way and some are coming soon. We’ll make it worth your money. Thanks!

[support]

Please return this router to the seller. IPC-Store is not authorized to sell this router (i.e., pcWRT with parental controls). We’ll notify Amazon about the incorrect listing.

Please order the one sold by us ($199, fulfilled and shipped by Amazon).

[support]

We sent you an updated config archive file. Please give it a try. Thanks!

[support]

Got your email, thanks! We’ll get back to you ASAP.

BTW, to protect your privacy, I masked your email address, MAC and IP addresses above.

[support]

Can you connect to the router and bring up the router management interface? If so, can you load the System page? If you can load the System page, please send a copy of your configuration backup file to [email protected], so that we can analyze this further.

If you cannot load the System page, you can reset the router to initial factory state and start over again. Follow the user’s guide to reset the router.

You may also reset the router if you want to start from the beginning and try to make some progress on your own. To keep things simple, work with the pcWRT router to begin with, don’t involve the Netgear initially.

[support]

Let’s take one thing at a time, the phone first.

1. Connect the phone to pcWRT, with parental control disabled for the router (i.e., default factory setting). Are you able to use the phone?

2. If above is yes, enable parental control for the router. Create a profile and put the phone in the profile. Disable parental control for the profile. Are you able to use the phone?

3. If above is yes, enable parental control for the profile, uncheck the two checkboxes I mentioned before. Are you able to use the phone?

[support]

You can enable parental control for the phone, but uncheck the checkboxes “Block proxy, VPN, TOR” and “Block literal IP addresses”.

I have no experience with the Honeywell thermostat. Can you try setting up your Netgear as AP and connecting to that? In the meanwhile, we’ll do some research on the Honeywell thermostat.

[Author]

Posts