[support]

Hmm, this does not normally happen. To help us understand the problem, can you provide some more details?

1. You only configured the Wifi parameters and Internet, no other configuration was changed from default. Right?
2. What’s your Internet speed by the ISP?
3. How often does this happen? Does it happen periodically or at random times?
4. When you lose Internet connection, is it Wifi only or is wired connections to the router also dropped?
5. What’s the error if you try to load a web site in the browser?

[support]

@Transversal The new hardware will be a dual band AC router with 1200Mbps combined WiFi throughput. It will be less expensive than the Archer C7. We’ll enter the testing stage soon, which will determine when we can make this available. While we want to get it out of the door ASAP, we also want to make sure that we don’t release it prematurely. Thanks!

[support]

You can perform these two tests to start with:
1. Wired vs. wireless: compare the speed connecting to the pcWRT router by wire with the speed by WiFi.
2. If there’s no difference above, then connect a device directly to the modem (or ISP provided router) by wire. Compare with the speed in step 1.

[support]

@MicheleSmith Thanks for contacting us. Using the forums here is the preferred way to get help. Since any problems and solutions shared here might also be helpful to other people. If there are any privacy concerns, you can contact us via email: [email protected].

I suppose that your connection is like this:

pcWRT router -> Time Warner router -> Internet.

Did you have WiFi enabled on both the pcWRT router and the Time Warner router? If so, your computers and devices can connect to either the pcWRT or the Time Warner. Only the devices connected to the pcWRT can be controlled. If a device is connected to the Time Warner router, it goes to the Time Warner directly and out to the Internet without passing through the pcWRT. I.e., the pcWRT router does not have a chance to control anything.

There are two ways to solve this problem (you can pick either one, though option 1 is preferred):
1. Disable WiFi on the Time Warner.
2. Only give the pcWRT WiFi password to kids, keep the Time Warner password secret.

Does this answer your question?

[support]

@mizarcs Please check that you disabled the options “Block literal IP addresses” and “Block proxy, VPN, TOR” for the profile that the phone belongs to.

[support]

In theory turning parental control off on a profile should behave the same as when parental control is completely off on the router (for devices in the profile). You can try a simple test scenario first:
1. Enable parental control for router.
2. Delete all profiles except Default (which cannot be deleted).
3. Disable parental control for the Default profile.
4. Select System Default for DNS Servers.
5. Save the changes.
6. Test with the Nintendo 2DS and see if the problem persists.

[support]

@Max You can do a test. Make a backup of your current configuration if you haven’t already.

Make sure parental control is enabled. Then unplug the power. Power up the router again. Login to check the status of parental control. Is there any change?

If parental control is disabled after rebooting, reset the router. Then do the initial setup. Then restore your backup. After restoration, repeat the test. Configuration should not change after rebooting.

BTW, what is the firmware version?

[support]

For parental controls to work, the device must use the router’s DNS service. When DNS requests go through the router, the router forces the controlled device to use the DNS services set up in the router. But for devices that are authenticated by your DC, you must give the DC the first chance for DNS resolution, because the router doesn’t have any knowledge of the domain configuration.

If you configure your browser to use the authenticating proxy, then all traffic initiated from the browser will use the DNS service provided by the proxy. This may be different from the DNS service used by the system, i.e., when you authenticate at login.

[support]

When a device connects to the router, DNS setting is pushed out to it. The router can push its own IP address, or that of the DC. It can’t send one for some devices, and the other for other devices.

[support]

That doesn’t work. You still want the devices under parental control to use the DNS provided by the router.

[support]

Try creating a new calendar with connectivitycheck.gstatic.com listed with unlimited time, i.e., full day selected.

[support]

For the machines that need domain authentication, you can try to override the DNS server address.

This is the procedure for Windows 7:
1. Go to Network and Sharing Center
2. Click the Change Adapter Settings link
3. Find the Wireless or Ethernet adapter, right click, then select Properties
4. Highlight TCP/IPv4, then click Properties
5. In the Internet Protocol Version 4 (TCP/IPv4) Properties dialog, check “Use the following DNS server addresses”.
6. Enter the IP address of the DC in the Preferred DNS server field.

[support]

Please take a screenshot of the Calendar page and the Status page. Send to [email protected]. Thanks!

[support]

How many devices are on your network? Are they connected by wire or WiFi? Do kids devices log on the domain?

[support]

@Dan, some of the images come from www.google.com as embedded data. Can’t stop that unless www.google.com itself is stopped.

[Author]

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