[support]

So Belkin is the extender, right? When you connect a phone directly to pcWRT, it shows one MAC address. But when you connect the same device to the Belkin, pcWRT shows a different MAC address. Am I understanding it correctly?

Here are some questions to help us understand it further:
1. Every time you connect through the Belkin, does the phone’s MAC address remain the same?
2. Do you see the MAC address for the Belkin in pcWRT status page? Is it the same as your phone as it connects through the Belkin?
3. If you connect two different devices through the Belkin, do they have the same MAC address or different MAC addresses?

Please don’t post your screenshots with MAC & IP addresses here. You can send them to [email protected] if you wish. Thanks!

[support]

@JodyGourley So wifi connection fails, you haven’t got to the point to test XBox Live connectivity yet, right? If so, can you try wired connection? Are you able to obtain an IP address via wire?

[support]

@JodyGourley Are we talking about three phones: your have one, and your wife has two? Both your wife’s phones are named “Moms phone”? I think the router won’t allow you to have the same name for two different devices.

[support]

It’ll be included in a future firmware update. If you entered your email address in System settings, you’ll receive email notifications when new firmware updates become available.

[support]

@lihjong Logging is planned. We’ll provide a UI for users to get insights about visited sites.

[support]

@hodermann Let’s try this is an isolated environment first. Take the following steps one-by-one, do not connect to AT&T router (for now). Actually, it’s better that you do this away from the AT&T router.

1. Disconnect all cables (LAN, WAN, power cord) to the router.
2. Connect the power cable ONLY and wait for the router to power up. I expect the SYS LED to be solid on. WLAN should be on too (if not, don’t worry about it for now).
3. Keep the router powered on, press the Reset button (next to the power connector) with a pin or pen tip, hold for 10 seconds. Then let go.
4. Wait for a few seconds, all LEDs should blink once (this is important, do you see it?). The router will reboot after that.
5. Wait for the router to power up, SYS and WLAN should be on.

After step 5, you should be able to see the pcwrt SSID.

[support]

Just so I understand, you are seeing no WiFi at all from your PC (or whatever device you are working from), not only the pcWRT, but no other WiFi signals either (from neighbors, for example).

To make sure that there’s a problem with the adapter, you might want to compare the device you are using with another device (a smart phone for example). If the other device sees WiFi, while this device doesn’t, there might be a problem with this device.

[support]

@hodermann That seems right. Try these steps before connecting to the AT&T router:

1. You should be seeing a wifi signal named pcwrt. Do you see it?
2. You should be able to connect to SSID pcwrt via wifi. Yes?
3. Open a browser on your PC, you should be able to load page http://pcwrt/. If that doesn’t work, try http://192.168.10.1.

If all of the above works, connect to the AT&T router and things should work.

If one of the above fails, please try the recovery steps outlined in http://www.pcwrt.com/forums/topic/no-login-page-at-192-168-10-1/.

Please let us know how it worked and thanks for your patience.

[support]

So WLAN is solid green, SYS is flashing red?

Can you try this:
1. Disconnect all cables from pcWRT, including the power cable. The router should be off. Wait for a minute or two.
2. Connect ONLY the power cable. Router will boot up. Wait for about two minutes.

Do you still see WLAN solid green, SYS flashing red?

[support]

@hodermann When the router is fully powered up, two lights should be on: SYS and WLAN. Do you see both lights on?

[support]

@Paul You might want to delete the browser cache in the Chromebook browser. Sometimes reloading the System settings page helps.

[support]

@corinnacs Yes, please.

[support]

Thanks for the info. We’ll roll out an update tonight that’ll fix this.

[support]

Thanks for the update. I think your Arris gateway is in bridge mode. I missed that part earlier. We’ll do some more research and report back.

[support]

Is your firmware version v1.20 or later? You can find the version at the bottom right corner of the router management page. You may want to upgrade if the version is earlier than v1.20.

If your firmware is up to date, then we need to understand your connection setup. How is the router connected? Any wired LAN connections? Are there any static IP hosts? Thanks!

[Author]

Posts