[support]

Do you still have problems? In fact, if the username or password is wrong in your DDNS configuration, the error message should be ‘Failed to update Dynamic DNS, please check your username and password and try again.’.

What’s the Internet IP address as seen on the Status page? What are the DNS 1 and DNS2 values on the same page?

[support]

Sorry, the URL should be: https://[USERNAME]:[PASSWORD]@updates.dnsomatic.com/nic/update?hostname=all.dnsomatic.com&myip=<IP Address>, i.e., https instead of http. Either one works, but https provides more security.

An auth dialog means USERNAME & PASSWORD provided are not authenticated by dnsomatic. USERNAME is usually your email address registered with OpenDNS.

You might also want to check the WAN ip address on the pcWRT router. Open the Status page on pcWRT router management UI. Does the WAN ip match the IP address you got from dnsomatic?

[support]

@WiseCraig Thanks for the follow up, and thanks for your patience. We are getting there…soon. We’ll announce the availability in the Announcement forum. Expect something in the next week also. Thanks!

[support]

You need to save the host name in the Status page. Click on the hostname, change the name in the popup if you prefer, then click Save. Font color for saved host names will turn blue in the Status page – these are the devices you can add to profiles.

[support]

The pcWRT LAN IP address defaults to 192.168.10.xxx. So if you connect a device with IP address 192.168.1.24 to it, they cannot communicate.

I assume that your 2-Wire router uses the 192.168.1.xxx address range. If that’s the case, the pcWRT router cannot use that address range. The default address range 192.168.10.xxx works. But that means if you connect your device and computer to pcWRT with static IP addresses, you have to assign IP addresses from the range 192.168.10.2 – 192.168.10.99. The upper limit of 99 prevents IP address conflicts with IP addresses assigned by the router’s DHCP server (i.e., automatically assigned IP addresses).

[support]

Right now, no. But thanks for bringing this up. We’ll see what we can do and update this thread in a few days.

[support]

Yes, YouTube Restricted Mode enforced at the network level is more restrictive than that at the browser or app level. That’s how Google had it. At present you’ll have to rely on the browser or app setting if the network-wide setting is too restrictive (even though it can be easily bypassed by the knowledgeable kid). We don’t have a perfect solution at the moment but will explore ways to fix this if Google won’t sync up their solutions.

[support]

@mbellinger2 You don’t need to whitelist viber.com unless it’s blocked by OpenDNS. However, since Viber is an application and it uses multiple protocols (including peer-to-peer), you must uncheck the “Block literal IP addresses” and “Block proxy, VPN, TOR” checkboxes in order for it to work. This might compromise the protection provided by pcWRT if your child is tech savvy and knows how to use these techniques to bypass parental control.

If Viber is used on parent’s devices only, you can put these devices in a separate profile and turn off parental control for that profile.

[support]

If you set a calendar on leagueoflegends.com, any active connection to leagueoflegends.com will be terminated within 5 minutes after the calendar expires. If the game needs a connection to leagueoflegends.com to function, it can no longer be played after the calendar expires.

[support]

@raffy You might want to try blocking file storage in OpenDNS, but white list docs.google.com on pcWRT.

[support]

John, thanks for your feedback. We’ll fix the problem you reported in upcoming updates.

[support]

@fchangus This is a known problem. When parental control is disabled for the default profile, the calendar buttons for other profiles disappear. For now the workaround is to check the enable parental control checkbox for the default profile – you don’t really need to control anything, just check the checkbox. We’ll fix this problem in the next update.

[support]

@bogboy Please send email to [email protected] if this is an urgent issue. If not, we have a major update coming in a couple of weeks. Thanks!

[support]

@raffy Wifi signal is strong enough. The reason I suggest that you try changing channels is that sometimes there are electronic interferences from other nearby wifi signals. In such cases, even though the wifi signal is strong, the transmission speed remains low due to the interference. If by changing channels you don’t see any effect, we can rule out the interference factor. Since it was originally on 7, you might want to try something like 1 or 11.

Just to help further debugging this issue, what model and year is your SmartTV? Does it have a built-in wifi adapter or a plugin type such as a USB stick? If plugin, what is the model?

[support]

@raffy What you are seeing seems to be slow network speed – the TV is buffering before it can continue to play. The suggestions I made before are not relevant.

First thing to check is to see if you have a strong enough wifi signal for the TV: log in the router and click Status, check the value in the Signal column. Should not be less than -80dBm.

If wifi signal strength is good, you might want to try switching wifi to a different channel (in Settings/Wireless).

You might also want to try comparing Netflix playback on a PC vs. on the TV.

[Author]

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