[support]

@hodermann Let’s try this is an isolated environment first. Take the following steps one-by-one, do not connect to AT&T router (for now). Actually, it’s better that you do this away from the AT&T router.

1. Disconnect all cables (LAN, WAN, power cord) to the router.
2. Connect the power cable ONLY and wait for the router to power up. I expect the SYS LED to be solid on. WLAN should be on too (if not, don’t worry about it for now).
3. Keep the router powered on, press the Reset button (next to the power connector) with a pin or pen tip, hold for 10 seconds. Then let go.
4. Wait for a few seconds, all LEDs should blink once (this is important, do you see it?). The router will reboot after that.
5. Wait for the router to power up, SYS and WLAN should be on.

After step 5, you should be able to see the pcwrt SSID.

[support]

Just so I understand, you are seeing no WiFi at all from your PC (or whatever device you are working from), not only the pcWRT, but no other WiFi signals either (from neighbors, for example).

To make sure that there’s a problem with the adapter, you might want to compare the device you are using with another device (a smart phone for example). If the other device sees WiFi, while this device doesn’t, there might be a problem with this device.

[support]

@hodermann That seems right. Try these steps before connecting to the AT&T router:

1. You should be seeing a wifi signal named pcwrt. Do you see it?
2. You should be able to connect to SSID pcwrt via wifi. Yes?
3. Open a browser on your PC, you should be able to load page http://pcwrt/. If that doesn’t work, try http://192.168.10.1.

If all of the above works, connect to the AT&T router and things should work.

If one of the above fails, please try the recovery steps outlined in http://www.pcwrt.com/forums/topic/no-login-page-at-192-168-10-1/.

Please let us know how it worked and thanks for your patience.

[support]

So WLAN is solid green, SYS is flashing red?

Can you try this:
1. Disconnect all cables from pcWRT, including the power cable. The router should be off. Wait for a minute or two.
2. Connect ONLY the power cable. Router will boot up. Wait for about two minutes.

Do you still see WLAN solid green, SYS flashing red?

[support]

@hodermann When the router is fully powered up, two lights should be on: SYS and WLAN. Do you see both lights on?

[support]

@Paul You might want to delete the browser cache in the Chromebook browser. Sometimes reloading the System settings page helps.

[support]

@corinnacs Yes, please.

[support]

Thanks for the info. We’ll roll out an update tonight that’ll fix this.

[support]

Thanks for the update. I think your Arris gateway is in bridge mode. I missed that part earlier. We’ll do some more research and report back.

[support]

Is your firmware version v1.20 or later? You can find the version at the bottom right corner of the router management page. You may want to upgrade if the version is earlier than v1.20.

If your firmware is up to date, then we need to understand your connection setup. How is the router connected? Any wired LAN connections? Are there any static IP hosts? Thanks!

[support]

Just so I understand your setup, your connections are like this:

Arris TG1672G
|  
|----- Linksys
|----- pcWRT
|----- 
|----- 

When you connect your PC to Linksys and do Shields Up test via the Chrome browser, all ports are reported in stealth mode.

When you connect your PC to pcWRT and do Shields Up test via the Chrome browser, all ports are reported closed, except for the 7 in stealth mode.

I’m thinking that the results should be the same either way, since connections from the WAN side arrive at the Arris gateway first. Unless the Linksys is a DMZ host. Can you check that?

[support]

The router identifies the devices by their MAC addresses. So it should not matter whether the device is connected via an extender or directly. Is that not the case?

[support]

@plook Release v1.20.1 switched the WAN side ports to “stealth” mode. You should be able to upgrade to this version by clicking the “Check for Updates” button in System settings.

[support]

@plook Thanks for the suggestion. We’ll switch to stealth mode in a future update…coming in about a week.

[support]

You can see a list of connected devices at the bottom of the Device Status page:
1. Load the NVG599 Home page by entering http://192.168.1.254 in your Web browser’s location box.
2. Enter the Device Access Code then click Continue.
3. You should be able to find the MAC address of the pcWRT router in the Home Network Devices section.

P.S. You probably need the pcWRT IP address in order to identify it. Log on the pcWRT page at http://192.168.10.1, click Status. The IP address is the Address field in the Internet section.

[Author]

Posts