[support]

Yes, YouTube Restricted Mode enforced at the network level is more restrictive than that at the browser or app level. That’s how Google had it. At present you’ll have to rely on the browser or app setting if the network-wide setting is too restrictive (even though it can be easily bypassed by the knowledgeable kid). We don’t have a perfect solution at the moment but will explore ways to fix this if Google won’t sync up their solutions.

[support]

@mbellinger2 You don’t need to whitelist viber.com unless it’s blocked by OpenDNS. However, since Viber is an application and it uses multiple protocols (including peer-to-peer), you must uncheck the “Block literal IP addresses” and “Block proxy, VPN, TOR” checkboxes in order for it to work. This might compromise the protection provided by pcWRT if your child is tech savvy and knows how to use these techniques to bypass parental control.

If Viber is used on parent’s devices only, you can put these devices in a separate profile and turn off parental control for that profile.

[support]

If you set a calendar on leagueoflegends.com, any active connection to leagueoflegends.com will be terminated within 5 minutes after the calendar expires. If the game needs a connection to leagueoflegends.com to function, it can no longer be played after the calendar expires.

[support]

@raffy You might want to try blocking file storage in OpenDNS, but white list docs.google.com on pcWRT.

[support]

John, thanks for your feedback. We’ll fix the problem you reported in upcoming updates.

[support]

@fchangus This is a known problem. When parental control is disabled for the default profile, the calendar buttons for other profiles disappear. For now the workaround is to check the enable parental control checkbox for the default profile – you don’t really need to control anything, just check the checkbox. We’ll fix this problem in the next update.

[support]

@bogboy Please send email to [email protected] if this is an urgent issue. If not, we have a major update coming in a couple of weeks. Thanks!

[support]

@raffy Wifi signal is strong enough. The reason I suggest that you try changing channels is that sometimes there are electronic interferences from other nearby wifi signals. In such cases, even though the wifi signal is strong, the transmission speed remains low due to the interference. If by changing channels you don’t see any effect, we can rule out the interference factor. Since it was originally on 7, you might want to try something like 1 or 11.

Just to help further debugging this issue, what model and year is your SmartTV? Does it have a built-in wifi adapter or a plugin type such as a USB stick? If plugin, what is the model?

[support]

@raffy What you are seeing seems to be slow network speed – the TV is buffering before it can continue to play. The suggestions I made before are not relevant.

First thing to check is to see if you have a strong enough wifi signal for the TV: log in the router and click Status, check the value in the Signal column. Should not be less than -80dBm.

If wifi signal strength is good, you might want to try switching wifi to a different channel (in Settings/Wireless).

You might also want to try comparing Netflix playback on a PC vs. on the TV.

[support]

John, for Xbox 360, you’ll need to uncheck “Block proxy, VPN, TOR” as well as enable UPnP. Please let us know if that works. If not, let us know what the specific errors/warnings are. Wired or wireless does not matter.

And, you don’t need to register the device.

[support]

@raffy You should have no trouble with Netflix in such a configuration. Did you correctly identify the SmartTV device?

In order to troubleshoot, you can try these steps:
1. Disable parental control entirely by clicking the Disable button of the Parental Control page. Are you able to watch Netflix?
2. If above is yes, turn parental control back on. Is Netflix blocked now? If yes, are you blocked from the whole site or only when you try to stream a video?
3. If Netflix is blocked in step 2, disable parental control in all profiles (uncheck “Enable Parental Control” in each profile). Are you able to watch Netflix now?

[support]

@raffy The Restricted Mode setting should not block YouTube entirely. Can you check that you don’t have a calendar that blocks YouTube at the moment?

Some variations you might want to try to pin point the problem:

1. Turn off Restricted Mode and see if the problem goes away.
2. With Restricted Mode on, try youtube.com from a browser on the Android phone. Can you watch YouTube this way? If not, what is the error or warning?

[support]

Click the Status button on the top right corner. You should see a list of connected devices. Are the hostnames displayed in gray? Click on each gray hostname, change the name in the popup if you want, then click Save. The color for hostname should change to blue and you can select that device in parental control.

BTW, if you want to grant all day access, there’s no need to create a calendar.

[support]

Ed, thanks for your patience. Let’s try this one more time.

1. Disconnect all cables (LAN, WAN, power cord) to the router.
2. Connect the power cable only and wait for the router to power up. I expect the SYS LED to be solid on. WLAN should be on too (if not, don’t worry about it for now).
3. Keep the router powered on, press the Reset button and hold for 10 seconds. Then let go.
4. Wait for a few seconds, all LEDs should blink once (this is important, do you see it?). The router will reboot after that.
5. Wait for the router to power up, SYS and WLAN should be on.

If at step 5, SYS or WLAN is not on, the router is defective. We’ll send you a replacement.

[support]

Try this: while the router is powered on, use a pen or pin to press the reset button (the little black button next to the power supply). Hold for about 10 seconds then release. Wait for a few seconds, all lights should blink once and the router will reboot.

Wait for the router to power up again (both SYS and WLAN should light up), then connect to the router (either wired or wireless). Try to load http://192.168.10.1 in your browser.

[Author]

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