[support]

John, for Xbox 360, you’ll need to uncheck “Block proxy, VPN, TOR” as well as enable UPnP. Please let us know if that works. If not, let us know what the specific errors/warnings are. Wired or wireless does not matter.

And, you don’t need to register the device.

[support]

@raffy You should have no trouble with Netflix in such a configuration. Did you correctly identify the SmartTV device?

In order to troubleshoot, you can try these steps:
1. Disable parental control entirely by clicking the Disable button of the Parental Control page. Are you able to watch Netflix?
2. If above is yes, turn parental control back on. Is Netflix blocked now? If yes, are you blocked from the whole site or only when you try to stream a video?
3. If Netflix is blocked in step 2, disable parental control in all profiles (uncheck “Enable Parental Control” in each profile). Are you able to watch Netflix now?

[support]

@raffy The Restricted Mode setting should not block YouTube entirely. Can you check that you don’t have a calendar that blocks YouTube at the moment?

Some variations you might want to try to pin point the problem:

1. Turn off Restricted Mode and see if the problem goes away.
2. With Restricted Mode on, try youtube.com from a browser on the Android phone. Can you watch YouTube this way? If not, what is the error or warning?

[support]

Click the Status button on the top right corner. You should see a list of connected devices. Are the hostnames displayed in gray? Click on each gray hostname, change the name in the popup if you want, then click Save. The color for hostname should change to blue and you can select that device in parental control.

BTW, if you want to grant all day access, there’s no need to create a calendar.

[support]

Ed, thanks for your patience. Let’s try this one more time.

1. Disconnect all cables (LAN, WAN, power cord) to the router.
2. Connect the power cable only and wait for the router to power up. I expect the SYS LED to be solid on. WLAN should be on too (if not, don’t worry about it for now).
3. Keep the router powered on, press the Reset button and hold for 10 seconds. Then let go.
4. Wait for a few seconds, all LEDs should blink once (this is important, do you see it?). The router will reboot after that.
5. Wait for the router to power up, SYS and WLAN should be on.

If at step 5, SYS or WLAN is not on, the router is defective. We’ll send you a replacement.

[support]

Try this: while the router is powered on, use a pen or pin to press the reset button (the little black button next to the power supply). Hold for about 10 seconds then release. Wait for a few seconds, all lights should blink once and the router will reboot.

Wait for the router to power up again (both SYS and WLAN should light up), then connect to the router (either wired or wireless). Try to load http://192.168.10.1 in your browser.

[support]

I want to add that Skype is also P2P. So are IP phones such as Vonage, Ooma, Obihai etc. If you have any of these devices, you might want to create a dedicated profile for them and turn off parental control for the profile.

[support]

I think OpenDNS only blocks the web sites that distribute P2P software and information (such as torrent seeds). It doesn’t block P2P traffic. Since peers connect to each other by using IP addresses directly, checking the “Block literal IP addresses” box should block such traffic. Some BT clients depend on port forwarding or UPnP, so disabling UPnP should do the trick. For other BT clients, you might want to check the “Block Proxy, VPN, TOR” box.

[support]

@WiseCraig Thank you for bringing up this issue. We are currently working on an auto-update feature that will be finished soon. When it’s available, we’ll manually send out the update and you’ll need to do a manual firmware update one last time. After that, the router will take care of itself!

[support]

Thanks for the update. TOR stands for The Onion Router – one of the tricks to bypass parental control. The “Block proxy, VPN, TOR” box blocks such bypassing techniques. These techniques are usually used from a PC, the possibility of using them on an Xbox is low. Therefore, I would suggest putting XBox in its own profile, uncheck “Block proxy, VPN, TOR” for that profile. Put the PCs in a different profile with “Block proxy, VPN, TOR” checked.

Microsoft recommends turning on UPnP if you have connectivity issues with Xbox. But some people reported that UPnP is not needed for Xbox One. So I gather you have an Xbox One also?

[support]

Can you try enabling UPnP?

[support]

Sorry, guest network is not supported for the current firmware version. But it’ll be added in an update coming soon. We’ll keep you posted.

[support]

Thank you for your enthusiasm about our product! It’s our pleasure to provide a product that users love!

Stock is being replenished. The router will be available again in a couple of days. We are working on the gigabit 11ac router, we are targeting to make it available in Q1 this year.

Currently our firmware only works on the our own hardware. We don’t have the resources to support multiple hardware platforms. However, we won’t rule out the possibility in the future when we gain more customers and have the resources to expand.

[support]

@PeterD Thanks for your interest in our firmware. Currently the pcWRT firmware only works on our own hardware. We don’t have the resources to maintain and support multiple hardware platforms at the moment.

[support]

@docnific Netflix uses IP addresses (instead of domain names) directly to get streaming media. So if you uncheck “Block literal IP addresses” in parental control, it’ll work. This is usually OK, unless you find that kids are trying to circumvent parental control by typing IP addresses directly into the browser. Then you have to “Block literal IP addresses”, but allow Netflix in another way. It’s doable, but will require more effort on your part.

[Author]

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