[support]

@docnific Netflix uses IP addresses (instead of domain names) directly to get streaming media. So if you uncheck “Block literal IP addresses” in parental control, it’ll work. This is usually OK, unless you find that kids are trying to circumvent parental control by typing IP addresses directly into the browser. Then you have to “Block literal IP addresses”, but allow Netflix in another way. It’s doable, but will require more effort on your part.

[support]

@yogesh Thanks for contacting us. We can help you resolve all issues you have. Please send email to support: [email protected], with a screenshot of your parental control settings page.

[support]

Yes. When you connect Roku to the router, you’ll see the Roku device in the status page. Save the device with a name so that you can identify it in parental controls. In parental control, create a profile for the Roku device then add a Calendar (with empty domains list) to it. Set allowed time slots in the Calendar.

Since the Roku box has both wired and wireless connections, you’ll need to identify it both ways. So the profile you set up for Roku will list two devices, let’s say roku-wired and roku-wireless.

[support]

You should get a 192.168.10.x address on a wired connection also. Is your wired connection on DHCP, i.e., “Obtain an IP address automatically”? If yes, is this happening for all LAN ports?

If both of the above fails, try assign a static IP address to the wired computer. For example, IP address 192.168.1.99, netmask 255.255.255.0, default gateway 192.168.1.1, DNS 192.168.1.1. Will you be able to connect to the Internet with this setting?

[support]

Let me phrase it in a different way. Suppose you set up several calendars in a profile. When you enter www.google.com, the router will look for a calendar with www.google.com in it.

– If a calendar is found, it is used to decide whether www.google.com is allowed at the current time.
– If a calendar is not found, the router will look for a calendar with google.com in it. If found, that calendar will be checked.
– If a calendar is not found, the router will look for a calendar with com in it…

In there’s no match, the router will look for a calendar with an empty sites list. If such a calendar exists, it will be used to decide whether www.google.com is allowed at the current time. If such a calendar does not exist, then the site is allowed.

[support]

Assume that you want to block youtube.com from 8:00am to 5:00pm, but want to allow it outside that window. And you want to make other sites available all the time. Then you only need to create one calendar: enter youtube.com in the “Sites” box, then enter two time bands: 12:00am-8:00am and 5:00pm-11:59pm. Sites other than youtube.com will be available all the time, because no calendar exists to restrict the time.

Now assume that you want to shutdown the Internet from 11:00pm to 5:00am. You’ll need to create another calendar with an empty “Sites” list, then enter 5:00am-11:00pm as allowed time.

With the above two calendars, no sites will be available from 11:00pm to 5:00am, except youtube.com, which is specifically allowed by the first calendar.

[support]

We’ll try to make the Gigabit version available by the end of the year, give some buffer for the unexpected. We’ll have a better idea of a more realistic date once the testing starts. The price is not finalized, but will be competitive with similar products.

The current product supports one LAN. Multiple LAN config may be added in the future, currently it’s in the ‘nice-to-have’ bucket.

Remote access will be added, via cloud or VPN, or both.

Thanks for the suggestion about the USB port!

[support]

@jgindin Great questions. I’m glad you asked.

The router supports 802.11 b/g/n, it has two antennas. Wifi speed is rated at 300Mbps, realistically however, due to interference etc., the speed maxes @144Mbps.

It has 4 LAN, 1 WAN Ethernet ports rated at 100Mbps. So it won’t do justice to your 150Mbps Internet service or GB LAN, unless you want to use it to set up a secondary network for kids only. However, I want to let you know that we are working on a Gigabit 802.11ac router, and will bring it to market soon.

As for product plans, the current focus is to make the content filtering and time management functions solid. Some usability enhancements will come after that. There is an important enhancement to content filtering planned but we don’t want to announce it prematurely at this moment. After that, we can have the nice-to-haves, such as bandwidth consumption graph etc. The bottom line is, we’ll make the basic functions of this product available free of a subscription fee. Future firmware updates will be made available to our users free of charge, as long as we still support the hardware model.

Our current tests show that VPN connections from behind pcWRT to a server out on the Internet work without problems. In case you do run into issues with VPN log in, as each VPN product is different, we’ll resolve them as they come up.

Right now, there’s no temporary overriding for time. You need to change it in the Calendar, then change it back afterwards. The function may be added in future enhancements.

The USB port is not currently used. We’d like to know what you might want to use it for?

[support]

Thank you so much for the feedback. We were able to reproduce this. A fix will be sent out by tomorrow.

• This reply was modified 9 years, 11 months ago by support.
• This reply was modified 9 years, 11 months ago by support.

[support]

@jasonlee106 This should not be possible. Did you try to log in with just a space? Did that work for you?

If you can log in, I’d suggest that you change the password in System Settings: click “Change Router Password” in the Administration section. After you change the password, try to log in again with a space bar. Let us know if that works.

[support]

@PeterD You’ll need to set up your browser to use the proxy server on port 8080. For example, if you are using Chrome: https://www.google.com/search?q=set+proxy+in+chrome.

Please note that you don’t have to use the authenticating proxy for parental control. When you assign a device to a profile, the device is controlled by the profile (for all users using the device).

However, you can use the authenticating proxy server to elevate privileges for a user (or users) on a controlled device. For example, if you share a PC with a child, you can assign the PC to a limited profile. When you use the PC, you’ll be limited by the same profile. But you can set up a proxy user to go beyond the limits of that profile. And this is how you do it:

1. Enable the authenticating proxy server
2. Create a proxy user
3. Assign the proxy user to an unlimited profile
4. Configure your browser to use the authenticating proxy via browser settings (or preferences)
5. When browsing, authenticate to the proxy server using the credentials created in step 2.

[support]

@d.herr No it doesn’t.

[support]

@Max You can use the MAC Filter function in Wireless Settings to block a particular device. Select “Deny listed MAC Addresses”, enter the MAC address manually or use the glass icon to look up the device.

[support]

@ejseibert Did you receive our firmware update?

[support]

@bmorrison Thanks for bringing this issue to our attention. In a recent firmware update, we pushed the max throughput above 50Mbps, with parental control for whole router. For profiles where parental control is turned off, the throughput is close to 100Mbps. So maximum whole network throughput should be somewhere between 50Mbps and 100Mbps, depending on the mix of devices under parental control and without parental control. In a future update, we expect to push the maximum throughput for the router up to the 100Mbps physical limit, with parental control.

[Author]

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