[support]

@casino You’ll lose connection to the router when the router reboots. Normally, your PC will automatically reconnect to the router when the router finishes rebooting. And your browser will go back to the log in page after that.

If your PC does not automatically reconnect, then you need to manually reconnect. And, if after reconnecting to the router the browser page does not refresh, you can refresh the page manually (usually, press F5 with browser active).

Basically, if you are able to reconnect to the router after you initiate restore backup, it already finished restoring.

[support]

@nholzmann01 Glad you figured it out!

[support]

@nman4ever Please send a screenshot of the System page and “Developer Tools” console tab to [email protected]. Thanks!

[support]

@nman4ever Do you see this error on other pages besides System?

[support]

@nman4ever It looks JavaScript failed on the page. That’s why I asked you to clear browser cache. And if that’s the case, you’d have trouble in other pages too, such as saving parental control settings.

With either Firefox or Chrome, you can hit F12 to bring up the “Developer Tools” dialog. Click the Console tab. Do you see any errors there?

[support]

@nman4ever You might want to clear your browser cache and try again.

[support]

@casino You don’t need to reboot the router. The router will reboot itself.

During restoration, the router will shutdown network (wired and WiFi) and reboot, you’ll lose connection to the router. If you can reconnect back to the router, it would have finished rebooting. And you can log in to check your changes.

Usually the browser will go back to the Login screen after you reconnect to the router. If it doesn’t, just enter the router management URL into the address bar and hit Return.

[support]

1) Vimeo provides this option in user settings. However, the sites runs HTTPS only, so there’s no way for the router to intercept and force the option unless we break the HTTPS encryption. But breaking HTTPS encryption weakens your browser’s security. So we are not doing that. YouTube, on the other hand, offers Restricted Mode via DNS. That’s what we are using.

2) There’s no way to enforce safe search on Facebook, unless Facebook offers a safe search option. Again, the safe search option can be utilized on the router only if they provide a DNS option like Google does.

[support]

You can try this configuration:

1. Connect your devices like this: Modem -> pcWRT -> Orbi. I.e., connect Modem to pcWRT WAN port, then connect from a pcWRT LAN port to Orbi WAN port.
2. Configure the Orbi as an Access Point (AP).
3. Turn off WiFi on the pcWRT.

You’ll use WiFi from the Orbi only and your devices will appear as wired connections to the pcWRT.

For more info on how to run the Orbi as AP:
How do I configure my Orbi router to act as an access point?

[support]

@erini Please reset the router and do initial setup.

After initial setup, restore settings from the System page – make sure to restore access control only. Adjust other settings manually (e.g., dynamic DNS, port forwardings, etc).

Finally, save a new backup.

[support]

The controls will not automatically turn off. Sometimes kids get smart and log on the router to turn controls off. This happened to other parents too. Maybe your router password is easily guessable (similar to your other passwords?), maybe you wrote down your password somewhere, maybe the kids are spying on you.

Next time you do a change, log out then log right back in. See if the controls remain intact.

BTW, you don’t need to use MAC address blocking to “pause” the Internet. You can use the “Pause” button on the Access Control page. Click on the button to add time to pause. Internet will resume after the pause time expires.

Or, you can double click on the “Pause” button to pause indefinitely. In this case, Internet will not resume automatically. You’ll need to log in again to manually resume.

“Pause” only pauses devices under parental control. Devices under profiles where parental control is turned off will not be affected.

[support]

@casino These are controlled by your computer. Like I said before, the logic on the router is the same irrespective of browser type, version or operation mode. In fact, it can’t tell if a browser is in incognito mode.

[support]

@casino The suspicion is these problems are related. It’s highly likely they are specific to this particular PC you are using.

[support]

@casino Previously you reported a problem very similar to this. Instead of losing safe search, you weren’t able to access some web sites, and the gravatars on pcwrt.com disappear on a periodic basis. You said “There’s a site that doesn’t work every 5 minutes”. Has that problem gone away?

There are two similarities between the problems:

1. They both occur periodically, which cannot be attributed to the router. Because there’s no timer on the router to switch the problems on and off.
2. We cannot reproduce either in our controlled test environment running Windows XP and Chrome. If there is a problem with the router and Chrome, it should be reproducible on another computer.

Please understand that the router has no knowledge whether a browser is in incognito mode or not. In fact, it doesn’t even know if a request comes from a browser or a Windows system service. Therefore, it’s impossible for the router to behave differently based on the browser mode. Considering that you are running an old system, there is possibility that some programs are running on it without your knowledge.

[support]

@casino Previously you reported that by enabling “Block Proxy, VPN and TOR”, you were sometimes blocked. Has that problem gone away? You didn’t have a safe search problem then, right?

[Author]

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