[support]

Does DOTA work with parental control disabled? If yes, then you can make changes to the parental control settings to make it work. In general, you need to turn off blocking of Literal IP addresses and blocking of TOR/Proxy/VPN in order by play multi-player games.

[support]

That’s very strange. We had code in there that checks WAN status, and when it’s down, restart the WAN interface. That’s the software equivalent of unplugging and re-plugging the cable. Did you check the Status page for the WAN state? What’s the model of your cable modem?

[support]

We were not able to reproduce the problem. Would you mind sending a copy of your backup to [email protected]?

[support]

If your PC has to have the IP address 192.168.1.2 with subnet 255.255.255.0, then you need to change the IP address of the pcWRT router to 192.168.1.1, instead of the default 192.168.10.1. You can to this on the Network Settings page.

At the same time, you need to change the IP address of your D-LINK router to something other than 192.168.1.1. For example, you can change it to 192.168.2.1 (i.e., to any subnet other than 192.168.1.x).

[support]

Your connection is correct. But you don’t need to assign a static IP on the PC. After you do the above, the pcWRT router will assign a static IP to the PC (with the PC side selecting automatic IP address assignment). When you look at the PC on the Status page, the host name for the PC should be displayed in blue instead of gray.

[support]

Glad the problem is solved. It’s seems that your ISP is keeping track of the MAC address of the device connected to the modem.

You can click the refresh icon to the right of the Connected Devices label to refresh the list. That should bring up the PC to the list. Let us know if it is still invisible. In case it’s still not showing in the Connected Devices list, you can manually add the PC in the Network Settings page. Click the Add button in the “Hostnames and Static Leases” section, enter the IP address and MAC address, then click Save at the bottom of the page. You will be able to see the PC in Parental Controls after that.

[support]

You need to select the first option in TCP/IP properties, i.e., automatic assignment of IP addresses. Your PC will then get an IP address in the 192.168.10.x range. Internet will work.

Then go to the pcWRT management console, find your PC in the Status page Connected Devices section, click on the hostname link and click Save on the popup dialog. After that, your PC will get the same IP address from the router every time. You can use the new IP address for your shares.

[support]

Is the Ethernet wire good?

If the wire is good, you may want to try cloning the MAC address from your laptop to the router. With your laptop connected to the modem:

1. Open a command prompt: click the Start button and enter cmd, then hit Enter.
2. Enter “ipconfig /all” (without quotes) into the command window.
3. Find the Ethernet Adapter section and copy the MAC address (Physical Address) of the adapter.
4. Power up the pcWRT router, do not connect to the modem yet.
5. Connect your laptop to the pcWRT router, open the management console.
6. Go to the Internet Settings page, paste the MAC address of your laptop into the “Override MAC address” field. You’ll need to change the dash (-) to a colon (:) in the MAC address.
7. Click Save at the bottom of the page.
8. Connect the pcWRT router to the modem.
9. Check the Status page again. Does the router get an Internet IP address?

If the above does not work, do you have another router? If so, just for testing purposes, connect the other router to the modem, then connect the pcWRT WAN port to a LAN port on the other router. Check the pcWRT Status page again. Does it have an IP address in the Internet section?

[support]

You may try rebooting the CM400, then reboot the pcWRT. Hopefully that’ll resolve the issue.

If that doesn’t work, log in to the pcWRT console, check the Internet IP address on the Status page. Does the router get an IP address from the modem?

[support]

Yes. In the Parental Control page, there’s a link named “View Logs”. Click that to get to the logs page, which displays the logs in two forms: chart or raw.

[support]

That’s a strange problem. You may want to try:

1. Access the router management console from the S8. Does that work?
2. Try the Galaxy S8 on a different WiFi connection.
3. Check out some of the suggestions offered here: Galaxy S8 Wifi Issues

[support]

There are two steps:
1. Use the forgot password link to reset password: https://www.pcwrt.com/forgot-password/. You’ll receive an email with a link to reset the password.
Alternatively, you can click on your own user link in forums to open the User Profile page, then click the Edit link to change your password.

2. Log on the router admin console locally, update the pcwrt.com password on the Cloud Settings page.

[support]

For Microsoft Teams call, you can check the Internet logs in raw format and see what’s blocked. Try white list the blocked sites.

[support]

Our tests showed that the Tor browser gets a connection only when Amazon or Azure is selected. You need to block domains a0.awsstatic.com and ajax.aspnetcdn.com.

[support]

@tcannon777 We’ll look into that. Thanks!

[Author]

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