User Profile: support

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Viewing 15 posts - 961 through 975 (of 1,319 total)
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  • in reply to: Google Drive Sync Using Insynch (Linux) #1467
    support
    Keymaster

    You should not need to provide proxy id/password, unless you enabled the authenticating proxy and configured your browser to use it. In that case, use the id/password you created for the authenticating proxy (create one if you haven’t done so).

    in reply to: Google Drive Sync Using Insynch (Linux) #1453
    support
    Keymaster

    There’s no logging at present. It will be added in an upcoming update.

    In the meanwhile, can you do another test?

    1. Backup your current configuration.
    2. Delete all profiles, leaving Default only.
    3. Delete all parental control options for the Default profile, but enable parental control.
    4. Does insync work?

    in reply to: Google Drive Sync Using Insynch (Linux) #1451
    support
    Keymaster

    @imjhoskins We were not able to reproduce the problem with these options turned on for the profile:
    1. Enable parental control
    2. Safe search
    3. URL filter mode: Black List
    4. YouTube restricted mode: moderate
    5. Blocked URLs: empty
    6. Allowed URLs: google.com, insynch.com
    7. No calendar

    Can you check your profile options and see if we got everything covered?

    in reply to: pcWRT now available on dual band gigabit router #1450
    support
    Keymaster

    The first shipment should arrive at Amazon in a week or so. Thanks for your patience!

    in reply to: Google Drive Sync Using Insynch (Linux) #1448
    support
    Keymaster

    Thanks for the additional information. We’ll do some testing and get back to you.

    in reply to: Google Drive Sync Using Insynch (Linux) #1446
    support
    Keymaster

    Do you have other options configured for the profile? E.g., calendars or blacklists for Google domains, YouTube etc.?

    in reply to: Google Drive Sync Using Insynch (Linux) #1444
    support
    Keymaster

    Do you need parental control for the Linux box? If not, you can create another profile and assign the Linux box to the profile. Then disable parental control for that profile.

    in reply to: How to remote control the pcWRT router #1443
    support
    Keymaster

    There are two types of passwords for the router:
    1. The WiFi password
    2. The router management password.

    The WiFi password is the “key” field in the WiFi security section. You distribute this key to your WiFi users so that hey can connect to the WiFi. The router management password is used to log in the router management console so that you can change settings, set up parental control etc.

    Apparently, the WiFi password should be different from the router management password, since you don’t want your WiFi users to be able to manage the router. You should keep your router management password a secret.

    Then, there is remote control. You don’t need to enable it in order to manage the router. But if you do enable it, this offers you a second way to manage the router, by logging in pcwrt.com with your pcwrt.com user name and password. However, the Cloud settings can only be changed when you are connected locally (and logged in with the local router password). This is because, when you are remote managing the router, you need cloud management enabled, and you cannot disable remote management while using remote management.

    Please bear in mind that while there are multiple ways to manage the router, you don’t have to use all functions simultaneously. You can start from the simpler options and progress toward more complex ones. These options are provided so that if you need them, they are available. But you don’t have to use them until there’s a need.

    This is one path you could take:

    1. In the simplest form, the router is functional after you perform the initial setup. For basic parental control, simply select “OpenDNS Family Shield” for DNS in the parental control page and Save.
    2. If you need MAC address filtering, you can add them after the above setup. Though we want to mention that MAC address filtering does not add much to WiFi security. And for access control, parental control is more powerful and flexible.
    3. If you need something more than basic parental control, you can add extra profiles. Configure each profile with different options and assign devices to profiles.
    4. If you need time control for certain devices, you can add calendars to profiles.
    5. If you need remote access to the router (e.g., when you are away from home), you can enable remote control, which provides you the ability to make changes to the router by logging on pcwrt.com.

    in reply to: How to remote control the pcWRT router #1437
    support
    Keymaster

    Good to know that you figured it out! If you enabled remote control, then there are two ways to access the management pages: locally with your local router password, or remotely with your pcwrt.com username/password. These passwords work independently, i.e., changing one does not change the other. But whenever you change the pcwrt.com password, you need to sync up the remote control credentials locally in order to keep remote control functional.

    in reply to: pcWRT now available on dual band gigabit router #1434
    support
    Keymaster

    @Sjado Thanks for asking. The product is ready. We are working with Amazon to ship inventory to them…taking longer than expected.

    in reply to: Peer to peer #1430
    support
    Keymaster

    Thanks for asking. We’ll see if there’s a way to distinguish Skype traffic from VPN/proxy traffic.

    in reply to: Bad Gateway Firmware Update/Cloud Management #1428
    support
    Keymaster

    Please send email to [email protected]. We need to gather more information to resolve this issue. Thanks!

    in reply to: Parent Control Disabled – Issue #1427
    support
    Keymaster

    He’ll need to log in with your credentials to change the settings remotely too. There are multiple ways he can get hold of your credentials. For example, if you forgot to log out, or if you use the same password for other things and the password of which he has knowledge of. Maybe you wrote down the password on a piece of paper, or saved it in your browser where he can take a peek when you stepped away without logging out from the computer. There are more technical ways also, such as packet sniffing on the network. The most imaginative I heard of was the kid installed a video camera on the wall so that he can watch the parent typing the password when logging on his computer.

    in reply to: pcWRT now available on dual band gigabit router #1423
    support
    Keymaster

    @Sjado it’s now officially “around the corner”. We expect the new hardware to be available in a couple of weeks.

    in reply to: Parent Control Disabled – Issue #1419
    support
    Keymaster

    We didn’t do anything on our side. The router can only be managed from your local network, or remotely by logging in with your pcwrt.com user ID.

    If you disabled remote control, then the router can only be managed from the local network.

    Please follow our advices on disabling remote control, changing the password, and logging on via HTTPS only. Keep an eye on the settings and see if they change again.

Viewing 15 posts - 961 through 975 (of 1,319 total)