User Profile: support

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Viewing 15 posts - 991 through 1,005 (of 1,356 total)
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  • in reply to: iCloud services when using a whitelist #1511
    support
    Keymaster

    You can try omitting the wildcard, i.e., use “me.com” instead of “*.me.com”, etc. If you’ve listed me.com, then there’s no need to list mail.me.com, http://…me.com etc.

    Right now there’s no sure way to tell which domains are blocked and need to be opened up. But we are adding that function now, and hopefully will be available soon.

    in reply to: DNS and Hostname Questions #1510
    support
    Keymaster

    When you add a host name which is not a fully qualified domain name (FQDN), you need to append .lan to the name. For example: mypc.lan. Then you can ping the host with “ping mypc”, or “ping mypc.lan”.

    in reply to: DNS and Hostname Questions #1481
    support
    Keymaster

    If you add an entry to Hosts, you should be able to resolve the name from any connected device. But it might take a few minutes before your additions take effect.

    If you use System Default DNS servers in your other profiles, you are using the DNS servers listed in the Status page Internet section. Those will be IP addresses assigned by upstream DHCP servers (for example, your ISP or an upstream router). But you can override the System default DNS servers in the Internet Settings page.

    in reply to: Authenticating Proxy #1480
    support
    Keymaster

    @imjhoskins Can you give more details? I.e., parameters used in your setup and what was happening?

    in reply to: Proxy/VPN/TOR blocking issues #1475
    support
    Keymaster

    The “Proxy/VPN/TOR” settings has some pretty complex logic to detect various bypassing techniques. It should not block Windows updates, Google search etc. As of now, there’s no logging about what’s blocked and why. But that’s being added, and we hope will be able to release this soon.

    To test whether another VPN is being used, you can view the IP address reported by a browser and compare that to the router’s public IP address (you can search “IP address” on Google, for example). Another test you could do is to put your own device under the same profile and see if there’s any difference in behavior.

    support
    Keymaster

    You can use MAC address filtering to designate devices to a particular band. Either black list the device in the forbidden band or white list it in the allowed band.

    Thanks for the suggestion for bandwidth control. We’ll add that to our to-do list.

    in reply to: pcWRT now available on dual band gigabit router #1470
    support
    Keymaster

    @sjado It is available now. Click one of our product links on the home page, or use this: https://www.amazon.com/dp/B0739MW8KJ.

    in reply to: Google Drive Sync Using Insynch (Linux) #1467
    support
    Keymaster

    You should not need to provide proxy id/password, unless you enabled the authenticating proxy and configured your browser to use it. In that case, use the id/password you created for the authenticating proxy (create one if you haven’t done so).

    in reply to: Google Drive Sync Using Insynch (Linux) #1453
    support
    Keymaster

    There’s no logging at present. It will be added in an upcoming update.

    In the meanwhile, can you do another test?

    1. Backup your current configuration.
    2. Delete all profiles, leaving Default only.
    3. Delete all parental control options for the Default profile, but enable parental control.
    4. Does insync work?

    in reply to: Google Drive Sync Using Insynch (Linux) #1451
    support
    Keymaster

    @imjhoskins We were not able to reproduce the problem with these options turned on for the profile:
    1. Enable parental control
    2. Safe search
    3. URL filter mode: Black List
    4. YouTube restricted mode: moderate
    5. Blocked URLs: empty
    6. Allowed URLs: google.com, insynch.com
    7. No calendar

    Can you check your profile options and see if we got everything covered?

    in reply to: pcWRT now available on dual band gigabit router #1450
    support
    Keymaster

    The first shipment should arrive at Amazon in a week or so. Thanks for your patience!

    in reply to: Google Drive Sync Using Insynch (Linux) #1448
    support
    Keymaster

    Thanks for the additional information. We’ll do some testing and get back to you.

    in reply to: Google Drive Sync Using Insynch (Linux) #1446
    support
    Keymaster

    Do you have other options configured for the profile? E.g., calendars or blacklists for Google domains, YouTube etc.?

    in reply to: Google Drive Sync Using Insynch (Linux) #1444
    support
    Keymaster

    Do you need parental control for the Linux box? If not, you can create another profile and assign the Linux box to the profile. Then disable parental control for that profile.

    in reply to: How to remote control the pcWRT router #1443
    support
    Keymaster

    There are two types of passwords for the router:
    1. The WiFi password
    2. The router management password.

    The WiFi password is the “key” field in the WiFi security section. You distribute this key to your WiFi users so that hey can connect to the WiFi. The router management password is used to log in the router management console so that you can change settings, set up parental control etc.

    Apparently, the WiFi password should be different from the router management password, since you don’t want your WiFi users to be able to manage the router. You should keep your router management password a secret.

    Then, there is remote control. You don’t need to enable it in order to manage the router. But if you do enable it, this offers you a second way to manage the router, by logging in pcwrt.com with your pcwrt.com user name and password. However, the Cloud settings can only be changed when you are connected locally (and logged in with the local router password). This is because, when you are remote managing the router, you need cloud management enabled, and you cannot disable remote management while using remote management.

    Please bear in mind that while there are multiple ways to manage the router, you don’t have to use all functions simultaneously. You can start from the simpler options and progress toward more complex ones. These options are provided so that if you need them, they are available. But you don’t have to use them until there’s a need.

    This is one path you could take:

    1. In the simplest form, the router is functional after you perform the initial setup. For basic parental control, simply select “OpenDNS Family Shield” for DNS in the parental control page and Save.
    2. If you need MAC address filtering, you can add them after the above setup. Though we want to mention that MAC address filtering does not add much to WiFi security. And for access control, parental control is more powerful and flexible.
    3. If you need something more than basic parental control, you can add extra profiles. Configure each profile with different options and assign devices to profiles.
    4. If you need time control for certain devices, you can add calendars to profiles.
    5. If you need remote access to the router (e.g., when you are away from home), you can enable remote control, which provides you the ability to make changes to the router by logging on pcwrt.com.

Viewing 15 posts - 991 through 1,005 (of 1,356 total)