User Profile: support

Forum Replies Created

Viewing 15 posts - 1,021 through 1,035 (of 1,266 total)
  • Author
    Posts
  • in reply to: Site / Application Lists #1094
    support
    Keymaster

    Great suggestion! We can definitely add this functionality. We are working on two major improvements now, this can be scheduled after we rollout those improvements.

    in reply to: pcWRT now available on dual band gigabit router #1093
    support
    Keymaster

    @CaptainDad Hardware specifics are being worked on at this moment. It will have 4 antennas, 2 for 2.4GHz band with 300Mbps throughput, and 2 for 5.0GHz band with 900Mbps throughput. At the minimum, it will have 16MB flash and 128MB RAM.

    in reply to: Turn off internet (not just WiFi)? #1090
    support
    Keymaster

    Yes. The demo site wasn’t updated to reflect that.

    in reply to: Honeywell WiFi Thermostat #1086
    support
    Keymaster

    Great! In theory, you should have Internet by simply plugging in the pcWRT router to your cable modem.

    If there is no Internet, try recycling the cable modem, as described here: http://www.dslreports.com/faq/11971.

    If that doesn’t help, you can try cloning the MAC address of your NETGEAR to the pcWRT (on
    the Internet page).

    in reply to: pcWRT firmware v1.21.3 for TORONTO-N Release Notes #1077
    support
    Keymaster

    Great! BTW, the firmware version is displayed at the lower right corner of the page in the router management console.

    in reply to: pcWRT firmware v1.21.3 for TORONTO-N Release Notes #1075
    support
    Keymaster

    @Max What is your current firmware version?

    in reply to: pcWRT now available on dual band gigabit router #1073
    support
    Keymaster

    @rjager Logging does not exist at this point. This is being worked on currently and is expected to be available 1Q next year. The current workaround is to use OpenDNS Home logging reports, which is viewable on OpenDNS website. The OpenDNS report is for your home network as a whole. But you can configure pcWRT so that parents use a different DNS provider, effectively making OpenDNS report on all kids devices.

    in reply to: pcWRT now available on dual band gigabit router #1071
    support
    Keymaster

    @rjager You don’t need to wait for our new hardware. The current 300 Mbps TORONTO-N model will satisfy your needs. Here’s our suggestion:

    1. Connect the devices like this:
      Airplay Express -> pcWRT router -> Internet (modem).
      I.e., connect the Airplay Express WAN port to a LAN port on the pcWRT, then connect the pcWRT WAN port to the modem.
    2. Turn off WiFi on the pcWRT (do that in the Wireless Settings page).
    3. Configure the Airplay Express as an Access Point by following the steps outlined here: http://www.all4you-sprl.be/configuring-an-apple-airport-express-as-an-access-point-of-an-existing-network/

    With this setup, all your devices still connect to the Airport Express. But you can apply parental controls to the devices via the pcWRT router. You should be able to see these devices when you log on to the pcWRT management console.

    in reply to: pcWRT now available on dual band gigabit router #1069
    support
    Keymaster

    @jgindin Thanks for the suggestions. The new hardware will have features that are currently available. But we’ll add new features as we have the resources to do so. Site monitoring is the next priority that we’ll be working on.

    “Block proxy, VPN, TOR” actually blocks the protocols. Blocking access to anonymizing sites can be accomplished by OpenDNS.

    Guest network function is available now. The demo is not up-to-date on that. Parental control works the same for the same device, either through the guest network or the main network. However the two networks are separated, i.e., devices connected to the guest network cannot talk to devices connected to the main network.

    in reply to: power supply question for PCWRT Toronto-N #1067
    support
    Keymaster

    @porkchop The DC input for TORONTO-N is 5V 1A.

    in reply to: pcWRT now available on dual band gigabit router #1065
    support
    Keymaster

    @skydogtookmycash The new hardware will be about the same as the C7, though the combined WiFi throughput is lower. The advantage for the C7 is it’s established hardware. The advantage for the new hardware is that we have more control. But we will continue to support the C7 with updates nonetheless.

    The pcWRT router has been successfully used with WiFi extenders by many users. So far we haven’t heard any report of incompatibilities.


    @jgindin
    We’ll try our best to make it available before the end of the year. It definitely will be available 1Q next year.

    in reply to: Dropped connections #1062
    support
    Keymaster

    Hmm, this does not normally happen. To help us understand the problem, can you provide some more details?

    1. You only configured the Wifi parameters and Internet, no other configuration was changed from default. Right?
    2. What’s your Internet speed by the ISP?
    3. How often does this happen? Does it happen periodically or at random times?
    4. When you lose Internet connection, is it Wifi only or is wired connections to the router also dropped?
    5. What’s the error if you try to load a web site in the browser?

    in reply to: pcWRT now available on dual band gigabit router #1060
    support
    Keymaster

    @Transversal The new hardware will be a dual band AC router with 1200Mbps combined WiFi throughput. It will be less expensive than the Archer C7. We’ll enter the testing stage soon, which will determine when we can make this available. While we want to get it out of the door ASAP, we also want to make sure that we don’t release it prematurely. Thanks!

    in reply to: Troubleshooting slow connections #1059
    support
    Keymaster

    You can perform these two tests to start with:
    1. Wired vs. wireless: compare the speed connecting to the pcWRT router by wire with the speed by WiFi.
    2. If there’s no difference above, then connect a device directly to the modem (or ISP provided router) by wire. Compare with the speed in step 1.

    in reply to: Internet Configuration #1056
    support
    Keymaster

    @MicheleSmith Thanks for contacting us. Using the forums here is the preferred way to get help. Since any problems and solutions shared here might also be helpful to other people. If there are any privacy concerns, you can contact us via email: [email protected].

    I suppose that your connection is like this:

    pcWRT router -> Time Warner router -> Internet.

    Did you have WiFi enabled on both the pcWRT router and the Time Warner router? If so, your computers and devices can connect to either the pcWRT or the Time Warner. Only the devices connected to the pcWRT can be controlled. If a device is connected to the Time Warner router, it goes to the Time Warner directly and out to the Internet without passing through the pcWRT. I.e., the pcWRT router does not have a chance to control anything.

    There are two ways to solve this problem (you can pick either one, though option 1 is preferred):
    1. Disable WiFi on the Time Warner.
    2. Only give the pcWRT WiFi password to kids, keep the Time Warner password secret.

    Does this answer your question?

Viewing 15 posts - 1,021 through 1,035 (of 1,266 total)