[support]

@mizarcs Right now the only way to buy is through Amazon. If you want it shipped to Italy, you may try some shipping companies that provide you a US address, which Amazon will ship to. The shipping company will then forward the package to Italy.

Take a look at these sites:
https://www.shipito.com/
http://www.borderlinx.com/US/en/

There may be many others. You might want to shop around to see who gives the best deal for Italy. Thanks!

[support]

@wwarner It’s taking longer than we were expecting. For now our suggestion is to put your streaming devices on a separate profile and disable parental control for that profile. I’m assuming that other applications don’t consume a lot of bandwidth, but I could be wrong.

[support]

@bogboy Please download version v1.20, where this problem is fixed. The steps for upgrading is posted in Announcements. Thanks!

[support]

The current version of pcWRT maxes at 50Mbps with parental control on. Without parental control, the max is 100Mbps.

So if all devices in your house go through parental control, you probably won’t reach your ISP’s full potential. If you put kids devices under parental control but disable parental control for your own devices, you can enjoy the full speed, while kids are limited under 50Mbps.

[support]

@wwarner It’s out of stock yesterday. Replenishment is on the way and will be available later this week.

[support]

@SafeTay Thanks for your feedback. Our tests showed that dnsomatic fails authentication when the password contains either the apostrophe (‘) or the quote (“). In that case, the router reports “Failed to update Dynamic DNS, please check your network connection.”, which is a wrong message. We’ll fix the error message in a future update. We’ll also see if there’s a way to report the error to dnsomatic. It’s worth noting that the authentication bug does not exist in dnsomatic web interface, only the update API.

We’ll also follow up with a long password test. Thanks for your input!

[support]

Here are some things to check:
1. Your main router and pcWRT have different SSIDs, right? I’m guessing yes, but asking just to cover all possibilities.
2. Your computer is using DHCP, not static IP address, right?
3. Is your computer connected by wire or via wireless? If you are connected by wire, you might need to disconnect the cable and reconnect to get a new IP address.
4. You may try to renew the IP address. Here’s how on Windows: https://wiki.csuchico.edu/confluence/display/help/Release+and+Renew+an+IP+address+in+Windows+7
5. If everything fails, disconnect pcWRT from the main router, then connect your computer to pcWRT. Do you still get IP address from your main router subnet?

[support]

The devices connected to the pcWRT subnet will reach to the Internet in two hops: device -> pcWRT -> main router.

If you have an IP printer connected to the main router, it can be reached by devices on the pcWRT subnet by IP address, for example, 192.168.1.101. However, if you blocked “literal IP address” in the profile, the printer cannot be reached because it’s by IP address. You can either turn off “Block literal IP address” or add a Host name in the System Settings (add a line after the “127.0.0.1 localhost” entry, for example, “192.168.1.101 printer”).

[support]

Kid’s devices should get IP addresses from pcWRT instead of the main router. Do the main/slave routers provide separate IP ranges? For example, if the main router has IP addresses in the range 192.168.1.xxx, then the pcWRT should give out IP addresses in the different subnet, for example the default 192.168.10.xxx range.

[support]

Thanks for the info. That’s a strange problem. Please send us a copy of your configuration, we’ll investigate further. Here’s how:
1. Login router management console.
2. Click System in the Settings page.
3. In the Backup/Restore Settings section, click the Backup button.
4. Save the file and send to [email protected].

Sorry for the problems and thanks for your patience!

[support]

Do you still have problems? In fact, if the username or password is wrong in your DDNS configuration, the error message should be ‘Failed to update Dynamic DNS, please check your username and password and try again.’.

What’s the Internet IP address as seen on the Status page? What are the DNS 1 and DNS2 values on the same page?

[support]

Sorry, the URL should be: https://[USERNAME]:[PASSWORD]@updates.dnsomatic.com/nic/update?hostname=all.dnsomatic.com&myip=<IP Address>, i.e., https instead of http. Either one works, but https provides more security.

An auth dialog means USERNAME & PASSWORD provided are not authenticated by dnsomatic. USERNAME is usually your email address registered with OpenDNS.

You might also want to check the WAN ip address on the pcWRT router. Open the Status page on pcWRT router management UI. Does the WAN ip match the IP address you got from dnsomatic?

[support]

@WiseCraig Thanks for the follow up, and thanks for your patience. We are getting there…soon. We’ll announce the availability in the Announcement forum. Expect something in the next week also. Thanks!

[support]

You need to save the host name in the Status page. Click on the hostname, change the name in the popup if you prefer, then click Save. Font color for saved host names will turn blue in the Status page – these are the devices you can add to profiles.

[support]

The pcWRT LAN IP address defaults to 192.168.10.xxx. So if you connect a device with IP address 192.168.1.24 to it, they cannot communicate.

I assume that your 2-Wire router uses the 192.168.1.xxx address range. If that’s the case, the pcWRT router cannot use that address range. The default address range 192.168.10.xxx works. But that means if you connect your device and computer to pcWRT with static IP addresses, you have to assign IP addresses from the range 192.168.10.2 – 192.168.10.99. The upper limit of 99 prevents IP address conflicts with IP addresses assigned by the router’s DHCP server (i.e., automatically assigned IP addresses).

[Author]

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