[support]

@ejseibert Thank you very much! This is very helpful. We’ll get this resolved in the next firmware update…coming some time next week. FYI, automatic firmware updates will be available in the near future.

[support]

@ejseibert To help us troubleshoot, can you do one more test?
1. Log on the management interface, go to the Parental Control page.
2. Click the “Disable” button at the top of the page.
3. Try to “Unlock Purchased Books.”

Do you still see “You must have an internet connection to use this feature.”?

Please note that there are two ways to turn of Parental Control: turn off for a profile, and turn off completely for the router. I just want to see if the problem is related to Parental Control.

[support]

@ejseibert This is a puzzling problem indeed. I tried to reproduce on my desktop but wasn’t able to. When you “Unlock Purchased Books”, the app connects to www.wordsearchbible.com, update.wordsearchbible.com and crossbooks.s3.amazonaws.com. There’s no special handling for any of these. And, when you turn off parental control, the router functions as an ordinary router just like any other.

So that I can imitate your environment, can I ask what is the operating system and browser you are using?

[support]

@ejseibert Please give us the steps to recreate the problem (no real username/password needed). A screenshot might help. It might be easier to email a screenshot to [email protected].

[Author]

Posts