[support]

@Sherlock Thanks for your feedback! We’ll look into this.

[support]

@Sherlock Thanks for your feedback. We’ll look into this.

[support]

https://maps.google.com redirects to https://www.google.com/maps. So there’s no way to block www.google.com without blocking maps.google.com.

[support]

Which WiFi analyzer are you using? We’ll try to see if we can repeat your observations.

The 2.4GHz band hardware can’t produce 5GHz signal. I wonder if you disable the 5GHz band would you still be able to observe 2a?

[support]

You may try adding ~^www.google.\.* to the black list.

[support]

Thanks for the feedback! We’ll look into that.

[support]

@imjhoskins You may try reset the router, then upgrade immediately after initial setup. Do not restore an old backup after upgrade.

Or, you may try to restore “Access Control” only after upgrade. Other settings from an old backup may be incompatible. Send email to [email protected] if you still have trouble. Thanks!

[support]

Can you try to pick a specific channel instead of auto? Try different channels to see if that makes a difference. Also, you may try to change the channel width from 40MHz to 20MHz to see if that helps.

[support]

So you want to block all Google domains (google.it, google.es, etc), but allow google.com?

If that’s the case, enter ~google.\.* in the black list, then enter google.com in the white list.

[support]

@bjensen2 Your theory is plausible. It might not be a problem with the Arris modem per se, but we’ve observed similar issues with cable ISPs only.

[support]

@aaronwilliams You’re right. Port forwarding no longer needed.

[support]

@bjensen2 Glad it’s working for you now! People reported some wackiness with Arris cable modems. For example, this: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/Fix-for-router-constantly-losing-connection-in-bridge-mode/td-p/1641529.

The above is for an Arris router in bridge mode, to which a simple modem is similar.

You are right the MAC address override did not take effect. We’ll look into that.

As the above link also shows, there doesn’t seem to be a clear rule about what MAC address the Arris modem likes. Sometimes, the modem just doesn’t work well with the router. And the technique to fix it is more like hit-and-miss.

[support]

@naadhira Spotify needs other domains besides spotify.com to function. Check the Internet log to see which spotify related domains are blocked and add the needed domains to the calendar.

[support]

@casino Your black/white list is too long for the router to process in time. The router was still processing the list while the browser timed out. That’s why you get “bad gateway”. We’ll make improvement to this page in a future release. But for now, you need to make your list shorter.

Generally speaking, the black list & white list you enter in the profiles are for exception handling. They are not expected to be big lists. The majority of the filtering should be done by the DNS service you choose. If you get a list from the web, a lot of the entries might be filtered by the DNS service already.

Additionally, you can use the “approximate” match to make your black/white list shorter. Here are some examples:

1. If you entered “~\<pinterest.”, then you don’t need to enter the individual pinerest domains.
2. If you want to block all domains containing the word “proxy”, just enter “~proxy”. Similarly, “~porn” blocks all domains containing the string “porn”, “~unblock” blocks all domains containing the word “unblock”.

And, you can use port ranges instead of listing individual ports, e.g., “:6660-7000T” blocks all TCP ports from 6660 to 7000.

[support]

@knoxploration Thanks for the feedback. The display bug had been fixed. The problem with remotely upgrading firmware is, you don’t have any options to recover if something goes wrong. As a precautionary measure we don’t support remote upgrade.

[Author]

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