supportThe first shipment should arrive at Amazon in a week or so. Thanks for your patience!
supportThanks for the additional information. We’ll do some testing and get back to you.
supportDo you have other options configured for the profile? E.g., calendars or blacklists for Google domains, YouTube etc.?
supportDo you need parental control for the Linux box? If not, you can create another profile and assign the Linux box to the profile. Then disable parental control for that profile.
supportThere are two types of passwords for the router:
1. The WiFi password
2. The router management password.
The WiFi password is the “key” field in the WiFi security section. You distribute this key to your WiFi users so that hey can connect to the WiFi. The router management password is used to log in the router management console so that you can change settings, set up parental control etc.
Apparently, the WiFi password should be different from the router management password, since you don’t want your WiFi users to be able to manage the router. You should keep your router management password a secret.
Then, there is remote control. You don’t need to enable it in order to manage the router. But if you do enable it, this offers you a second way to manage the router, by logging in pcwrt.com with your pcwrt.com user name and password. However, the Cloud settings can only be changed when you are connected locally (and logged in with the local router password). This is because, when you are remote managing the router, you need cloud management enabled, and you cannot disable remote management while using remote management.
Please bear in mind that while there are multiple ways to manage the router, you don’t have to use all functions simultaneously. You can start from the simpler options and progress toward more complex ones. These options are provided so that if you need them, they are available. But you don’t have to use them until there’s a need.
This is one path you could take:
1. In the simplest form, the router is functional after you perform the initial setup. For basic parental control, simply select “OpenDNS Family Shield” for DNS in the parental control page and Save.
2. If you need MAC address filtering, you can add them after the above setup. Though we want to mention that MAC address filtering does not add much to WiFi security. And for access control, parental control is more powerful and flexible.
3. If you need something more than basic parental control, you can add extra profiles. Configure each profile with different options and assign devices to profiles.
4. If you need time control for certain devices, you can add calendars to profiles.
5. If you need remote access to the router (e.g., when you are away from home), you can enable remote control, which provides you the ability to make changes to the router by logging on pcwrt.com.
supportGood to know that you figured it out! If you enabled remote control, then there are two ways to access the management pages: locally with your local router password, or remotely with your pcwrt.com username/password. These passwords work independently, i.e., changing one does not change the other. But whenever you change the pcwrt.com password, you need to sync up the remote control credentials locally in order to keep remote control functional.
support@Sjado Thanks for asking. The product is ready. We are working with Amazon to ship inventory to them…taking longer than expected.
supportThanks for asking. We’ll see if there’s a way to distinguish Skype traffic from VPN/proxy traffic.
supportPlease send email to [email protected]. We need to gather more information to resolve this issue. Thanks!
supportHe’ll need to log in with your credentials to change the settings remotely too. There are multiple ways he can get hold of your credentials. For example, if you forgot to log out, or if you use the same password for other things and the password of which he has knowledge of. Maybe you wrote down the password on a piece of paper, or saved it in your browser where he can take a peek when you stepped away without logging out from the computer. There are more technical ways also, such as packet sniffing on the network. The most imaginative I heard of was the kid installed a video camera on the wall so that he can watch the parent typing the password when logging on his computer.
support@Sjado it’s now officially “around the corner”. We expect the new hardware to be available in a couple of weeks.
supportWe didn’t do anything on our side. The router can only be managed from your local network, or remotely by logging in with your pcwrt.com user ID.
If you disabled remote control, then the router can only be managed from the local network.
Please follow our advices on disabling remote control, changing the password, and logging on via HTTPS only. Keep an eye on the settings and see if they change again.
supportAs discussed before, you can do two tests.
Test 1: Save your parental control settings. Log out and log back in. Check the parental control settings. Do they remain intact?
Test 2: If the settings did not change in the above test, reboot the router. Log in and check the settings again. Do they remain intact?
If for both tests the settings remain unchanged, but the settings are changing by themselves again, then most likely someone is going in there to manually change the settings.
To reduce the number of ways the settings can be changed and identify the root cause:
1. Disable remote control: in Cloud Settings, uncheck “Enable Remote Management” and save.
2. In System Settings, under the Administration section, click “Change Router Password” to change the router management password.
You should do the above two steps from a device that is used exclusively by you, and access the router management pages via HTTPS. I.e., use https://pcwrt/, or https://192.168.10.1/. You’ll get a warning when you first load the page, just ignore the warning and move ahead.
After you do the above, log in periodically to check the settings. Again, only from a device that is used exclusively by you, and via HTTPS.
supportWhen you create a Calendar, the time ranges are allowed ranges, not blocked ranges. Is that what you did?
supportDid you enter email address when you performed the initial setup? If not, you can enter your email address in the System Settings page, in the “Backup/Restore Settings” section. Reboot the router after you enter email.
Please let us know if email is there but you still have problems.
