User Profile: support

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Viewing 15 posts - 256 through 270 (of 1,270 total)
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  • in reply to: error when updating "oops something weird happened" #5365
    support
    Keymaster

    Can you open up the “Web Developer Tools” dialog and check what’s reported under the “Network” tab? The shortcut for the Developer Tool is usually Ctrl+Shift+I. You can access it from the browser menus too.

    Navigate to the router System Settings page, then open the Developer Tools dialog. Switch to the Developer Tools Network tab.

    Click on the “Check for Update” button on the System Settings page, then click on “Upgrade”. There will be a bunch of “sync_time” GET requests and two POST requests. Please send screenshots of the responses to the two POST requests to [email protected].

    Switch to the Developer Tools Console tab. Do you see any errors reported there?

    in reply to: error when updating "oops something weird happened" #5363
    support
    Keymaster

    Are there any firewalls or proxies on the computer or in front of the router?

    in reply to: VlAN has different IP address range than LAN? #5361
    support
    Keymaster

    Your password manager might be auto-populating with a wrong password.

    in reply to: VlAN has different IP address range than LAN? #5359
    support
    Keymaster

    Each VLAN has a different IP address range. LAN has 192.168.x.x, the other VLANs have 10.x.x.x.

    The WiFi passwords and the router password are managed separately. Maybe you have a password manager plugin with your browser?

    in reply to: Access Control log vs Bandwidth log #5358
    support
    Keymaster

    The bandwidth monitor reports received and sent bytes to each device. When Internet access is blocked by a calendar, outbound communication is blocked. What you saw in the bandwidth monitor was the number of bytes received from the TV and number of bytes sent to the TV by the router (basically, the “block” page).

    in reply to: error when updating "oops something weird happened" #5357
    support
    Keymaster

    @bigbluesky5151 Are you running any plugins with the browsers?

    in reply to: X2 VLAN devices not visible to LAN computers #5351
    support
    Keymaster

    Since Bluesound uses Apple Bonjour, in theory it should work with the router with mDNS enabled. Please wait for our next firmware update and give it another try then.

    in reply to: X2 VLAN devices not visible to LAN computers #5348
    support
    Keymaster

    VLAN tagging is used when the router is connected to an Access Point or another router that sends and receives packets tagged with VLAN ids. It won’t help in this scenario (actually might break communication between the router and your device).

    Maybe your music software uses broadcasting to find the music players. If that’s the case, it only works when both are on the same subnet (VLAN).

    For the printer, if you manually set up printing devices using the printer’s IP address, it can reside on a different VLAN.

    BTW, what’s your music streaming software?

    in reply to: X2 VLAN devices not visible to LAN computers #5345
    support
    Keymaster

    You can try to ping the music player, printer etc from your PC. Suppose the IP address for the printer is 10.159.158.12, can you ping the IP address from a computer connected to the LAN?

    If you can successfully ping the devices, then the connectivity from LAN to the devices is good. The next question is how your software discovers the devices. You may want to enable mDNS on the Network Settings page to see if that helps.

    in reply to: Items not displayed under Connected Devices #5344
    support
    Keymaster

    The router should display all connected devices no matter which VLAN they are connected to. Are you sure the IoT devices are successfully connected to the router?

    in reply to: Items not displayed under Connected Devices #5342
    support
    Keymaster

    Do you mean, when an IoT device is connected to the LAN, it is displayed in the “Connected Devices” list, but when the same device is connected to the Guest or X1 VLAN it is no longer listed under “Connected Devices”?

    in reply to: What is meant by Master #5340
    support
    Keymaster

    In both places, “Master” means that the router is the owner of the WiFi SSID. I.e., the devices are connected to the SSID provided by the router.

    If the router is acting as a WiFi client, i.e., it connects to an SSID by another router, then the connection will be displayed as “Client”. But this scenario never happens to the pcWRT router. The pcWRT router always acts as a “Master”.

    in reply to: Auto Update / Manual Update #5333
    support
    Keymaster

    The router never auto-updates without your attention. “Auto update” is probably more properly called “One-click” update. I.e., you’ll need to click the “Check for updates” button to initiate the update.

    in reply to: updated now battle.net doesnt work #5332
    support
    Keymaster

    What do you mean by “battle.net doesnt work”? You can’t reach the website?

    support
    Keymaster

    The WireGuard server no longer runs after you disabled it. You should not see any response from the server side (there’s no longer a server).

    The traffic you saw on your Windows machine was probably background traffic by the OS. E.g., software updates or Windows telemetry. You normally don’t see these, but with the WG VPN connection established they became more apparent.

Viewing 15 posts - 256 through 270 (of 1,270 total)