[support]

If your PC has to have the IP address 192.168.1.2 with subnet 255.255.255.0, then you need to change the IP address of the pcWRT router to 192.168.1.1, instead of the default 192.168.10.1. You can to this on the Network Settings page.

At the same time, you need to change the IP address of your D-LINK router to something other than 192.168.1.1. For example, you can change it to 192.168.2.1 (i.e., to any subnet other than 192.168.1.x).

[support]

Your connection is correct. But you don’t need to assign a static IP on the PC. After you do the above, the pcWRT router will assign a static IP to the PC (with the PC side selecting automatic IP address assignment). When you look at the PC on the Status page, the host name for the PC should be displayed in blue instead of gray.

[support]

Glad the problem is solved. It’s seems that your ISP is keeping track of the MAC address of the device connected to the modem.

You can click the refresh icon to the right of the Connected Devices label to refresh the list. That should bring up the PC to the list. Let us know if it is still invisible. In case it’s still not showing in the Connected Devices list, you can manually add the PC in the Network Settings page. Click the Add button in the “Hostnames and Static Leases” section, enter the IP address and MAC address, then click Save at the bottom of the page. You will be able to see the PC in Parental Controls after that.

[support]

You need to select the first option in TCP/IP properties, i.e., automatic assignment of IP addresses. Your PC will then get an IP address in the 192.168.10.x range. Internet will work.

Then go to the pcWRT management console, find your PC in the Status page Connected Devices section, click on the hostname link and click Save on the popup dialog. After that, your PC will get the same IP address from the router every time. You can use the new IP address for your shares.

[support]

Is the Ethernet wire good?

If the wire is good, you may want to try cloning the MAC address from your laptop to the router. With your laptop connected to the modem:

1. Open a command prompt: click the Start button and enter cmd, then hit Enter.
2. Enter “ipconfig /all” (without quotes) into the command window.
3. Find the Ethernet Adapter section and copy the MAC address (Physical Address) of the adapter.
4. Power up the pcWRT router, do not connect to the modem yet.
5. Connect your laptop to the pcWRT router, open the management console.
6. Go to the Internet Settings page, paste the MAC address of your laptop into the “Override MAC address” field. You’ll need to change the dash (-) to a colon (:) in the MAC address.
7. Click Save at the bottom of the page.
8. Connect the pcWRT router to the modem.
9. Check the Status page again. Does the router get an Internet IP address?

If the above does not work, do you have another router? If so, just for testing purposes, connect the other router to the modem, then connect the pcWRT WAN port to a LAN port on the other router. Check the pcWRT Status page again. Does it have an IP address in the Internet section?

[support]

You may try rebooting the CM400, then reboot the pcWRT. Hopefully that’ll resolve the issue.

If that doesn’t work, log in to the pcWRT console, check the Internet IP address on the Status page. Does the router get an IP address from the modem?

[support]

Yes. In the Parental Control page, there’s a link named “View Logs”. Click that to get to the logs page, which displays the logs in two forms: chart or raw.

[support]

That’s a strange problem. You may want to try:

1. Access the router management console from the S8. Does that work?
2. Try the Galaxy S8 on a different WiFi connection.
3. Check out some of the suggestions offered here: Galaxy S8 Wifi Issues

[support]

There are two steps:
1. Use the forgot password link to reset password: https://www.pcwrt.com/forgot-password/. You’ll receive an email with a link to reset the password.
Alternatively, you can click on your own user link in forums to open the User Profile page, then click the Edit link to change your password.

2. Log on the router admin console locally, update the pcwrt.com password on the Cloud Settings page.

[support]

For Microsoft Teams call, you can check the Internet logs in raw format and see what’s blocked. Try white list the blocked sites.

[support]

Our tests showed that the Tor browser gets a connection only when Amazon or Azure is selected. You need to block domains a0.awsstatic.com and ajax.aspnetcdn.com.

[support]

@tcannon777 We’ll look into that. Thanks!

[support]

@mbrink44 The code has been updated so that you can continuously click the +/- button to get the desired amount, then click Save.

[support]

Even if you don’t have remote access, you should still be able to manage the router locally when you are connected to the router, either by WiFi or by wire.

Please check that the device you used to manage the router is connected to the pcWRT router. Then enter http://pcwrt/ or http://192.168.10.1 (replace that with the actual router IP address if you changed it). If you still can’t access the management page, check the IP address on the device. It should be in the same subnet as the router.

[support]

@drewbnold These are our suggestions:

1. Use white list mode. All sites except those listed in the Allowed URLs will be blocked.
2. Add the allowed domains to Allowed URLs box. You may need to add more than the main domain name. For example, for Google, you may need:

   	google.com
   	gstatic.com
   	ggpht.com
   	ytimg.com
   	googleusercontent.com

   There’s no need to list sub-domains such as m.google.com or www.google.com, etc. Do the same with microsoft.com, netnanny.com, etc. You can allow all edu domains by entering “edu” (without quotes). Check the logs to see if you need to add more domains to the Allowed URLs list. Again, it’s easier to add a top level domain (such as netflix.com) other than the specific domain (e.g., x.y.netflix.com) listed in the list.

3. Add a calendar with time limits for all allowed sites. Leave the domains box empty for this calendar.
4. Add another calendar with time range 12:00am-12:00am for all days. List the domains with no time limits in the domains box. For Steam, you need to list steampowered.com plus any IP addresses that might be used by Steam. You may use the CIDR notation to list a group of IP addresses (up to 256 hosts), for example, use 172.16.1.0/24 for the range 172.16.1.1 – 172.16.1.255.

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