[support]

If your AP is connected by wire, devices connected through the AP will be reported as Wired. Because the router does not know how the device is connected to the AP.

If your AP is a WiFi extender, then devices connected through the AP will be reported as wireless, even for devices wired to the AP.

Since there is no way to communicate the nature of the connection between the router and the AP, the router cannot report on how a device is connected to the AP. Nonetheless, parental control works the same for wired and wireless connections.

[support]

@daleq We should be able to get it updated within a couple of days. Thanks for your patience!

[support]

@John Backup files are not compatible between the TORONTO-AC and the TORONTO-N. You need to factory reset the router and manually recreate the configurations.

[support]

@daleq Thanks for asking! We’ll update the demo site in the next few days.

[support]

Are you still having trouble with this? Please note that the time slots in calendars are allowed times, not blocked times.

Another thing you might want to check is the router timezone and time. Router time is synchronized with time servers with NTP, so it’s normally current. But if the router is behind another router, and the other router blocks UDP port 123, the route might not be able to sync up with an NTP server. You’ll need to open up UDP port 123 on the other router. As a workaround, you can sync the router time manually with your browser in the System Settings page.

You may want to start with a single calendar with no domain names listed, before trying more complex scenarios.

[support]

Locally hosted web server is currently blocked by parental control, when you try to connect to the server via its public IP address. The workaround for now is to add a hosts entry in the System Settings page, mapping the locally hosted web server to the LAN IP address instead of the WAN IP address.

We’ll put in a fix in the next update to allow access without a hosts entry.

[support]

You can find the user’s guide here: http://www.pcwrt.com/forums/topic/pcwrt-users-guide/.

If you have specific questions you can ask here and we’ll answer. Or you may send email to [email protected].

[support]

Can you send a screenshot to [email protected]?

[support]

Is Spotify currently blocked? If so, you can look at the logs page in raw format for the Android device and see what’s blocked for what reason. Then unblock those.

[support]

There’s no filtering for traffic between devices on the same network. 503 is a server error. Did it come from the IIS?

[support]

@dadmin There’s one KRACK attack against an AP: CVE-2017-13082 – Accepting a retransmitted Fast BSS Transition (FT) Reassociation Request and reinstalling the pairwise encryption key (PTK-TK) while processing it. Since our router only supports AP mode and does not support IEEE 802.11r, it’s safe to say that we are not affected. That said, we are looking into ways to mitigate some of the risks for unpatched clients when they are connecting to our router.

[support]

@stringer There’s one KRACK attack against an AP: CVE-2017-13082 – Accepting a retransmitted Fast BSS Transition (FT) Reassociation Request and reinstalling the pairwise encryption key (PTK-TK) while processing it. Since our router only supports AP mode and does not support IEEE 802.11r, it’s safe to say that we are not affected. That said, we are looking into ways to mitigate some of the risks for unpatched clients when they are connecting to our router.

[support]

In general, you need to disable both restrictions to play games with installed game client. However, if the game uses a limited number of root domains or IP addresses, you can try to white list those domains/IP addresses with the restrictions enabled.

To find out what is blocked for what reason, you can enable the restrictions, try to play the game, and then look at the parental control logs for blocked requests in raw format.

[support]

Please send a screenshot of the Wireless Settings page and the system backup file to [email protected]. We’ll check for any configuration issues. You can create a system backup file from the System Settings page by clicking the “Backup” button in the Backup/Restore Settings section. Thanks!

[support]

@tcannon777 Please send these screenshots to [email protected]: Status page, Cloud Settings, System Settings.

[Author]

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