[support]

@mboldis Thanks for your input. Mobile app is in our plans but is not an immediate priority at present. We are aware that it is awkward to manage the calendars with a smartphone, but it’s doable. You need to use the text mode input instead of the graphic mode. As a stop gap measure, we’ll make improvements to the webapp to make it more mobile friendly. For long term solution, we’ll provide a mobile app.

[support]

Thanks for your input! We’re taking a note of this and will try to reproduce it.

[support]

The router does not have different policies for different types of devices. You may try to add another device to the same profile and see if you have the same problem. If YouTube works fine for the other device, you can try restarting the Samsung tablet.

[support]

Instead of creating a mobile app, we made the webapp mobile compatible. You can use a smartphone to manage the router just the same as what you do with a computer, without the need to install a mobile app.

[support]

Good to know it’s working now. Thanks for the update.

[support]

Since you are using black list and Google is not blocked by OpenDNS, there’s no need to whitelist the domains.

Google might be blocked because of cached DNS records on the computer. You may try restarting the browser or computer. You may also try turning off block VPN/Proxy TOR, then turn it back on after you confirm that it’s working properly.

[support]

By default Google and YouTube are not blocked. You don’t need to whitelist anything. Unless they are blocked by some settings in your profile.

What are your settings like?

[support]

The plug is 5.5 mm x 2.1 mm.

[support]

@virtuist All APs or WiFi extenders we know are compatible with our routers (either the TORONTO-N or the newer TORONTO-AC). So I guess we need to understand a bit more about your specific concerns so that we can answer your questions more accurately. What needs do you have in mind? It would help if you could share some specific examples.

[support]

@Solus This problem may be unrelated to the upgrade. There was a recent update in XMPP (which is used by GCP) by Google. Can you check to see if there’s an updated firmware version for the HP printer?

[support]

You mean http://192.168.10.1? Are you connected to the pcWRT router (you can either connect by wire or by WiFi)? If you are connected, then check the IP address on your computer, it should be something like 192.168.10.x.

[support]

Was GCP working before the upgrade? Do you remember the version number before you upgraded?

You may want to set up a dedicated profile for the HP Laserjet, and turn off parental control for that profile. Please let us know if that solves the problem.

[support]

What you described sounds like a WiFi connection problem. Which band are you using? The 5GHz band has higher peak throughput but it doesn’t have as much range as the 2.4GHz band. So you may want to switch to the 2.4GHz band if you are connecting from longer distance. Also, you might want to check the channel used for WiFi, sometimes that has a big impact on performance. Please checkout our blog entry: http://www.pcwrt.com/2017/10/how-to-avoid-bad-wifi-connection-by-changing-the-channel-on-your-router/. Also, sometimes disconnecting and reconnecting the WiFi helps resolve the problem.

[support]

Good suggestion! We’ll add this in one of the upcoming updates.

[support]

@daleq The demo site has been updated.

[Author]

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