[support]

You may try rebooting the CM400, then reboot the pcWRT. Hopefully that’ll resolve the issue.

If that doesn’t work, log in to the pcWRT console, check the Internet IP address on the Status page. Does the router get an IP address from the modem?

[support]

Yes. In the Parental Control page, there’s a link named “View Logs”. Click that to get to the logs page, which displays the logs in two forms: chart or raw.

[support]

That’s a strange problem. You may want to try:

1. Access the router management console from the S8. Does that work?
2. Try the Galaxy S8 on a different WiFi connection.
3. Check out some of the suggestions offered here: Galaxy S8 Wifi Issues

[support]

There are two steps:
1. Use the forgot password link to reset password: https://www.pcwrt.com/forgot-password/. You’ll receive an email with a link to reset the password.
Alternatively, you can click on your own user link in forums to open the User Profile page, then click the Edit link to change your password.

2. Log on the router admin console locally, update the pcwrt.com password on the Cloud Settings page.

[support]

For Microsoft Teams call, you can check the Internet logs in raw format and see what’s blocked. Try white list the blocked sites.

[support]

Our tests showed that the Tor browser gets a connection only when Amazon or Azure is selected. You need to block domains a0.awsstatic.com and ajax.aspnetcdn.com.

[support]

@tcannon777 We’ll look into that. Thanks!

[support]

@mbrink44 The code has been updated so that you can continuously click the +/- button to get the desired amount, then click Save.

[support]

Even if you don’t have remote access, you should still be able to manage the router locally when you are connected to the router, either by WiFi or by wire.

Please check that the device you used to manage the router is connected to the pcWRT router. Then enter http://pcwrt/ or http://192.168.10.1 (replace that with the actual router IP address if you changed it). If you still can’t access the management page, check the IP address on the device. It should be in the same subnet as the router.

[support]

@drewbnold These are our suggestions:

1. Use white list mode. All sites except those listed in the Allowed URLs will be blocked.
2. Add the allowed domains to Allowed URLs box. You may need to add more than the main domain name. For example, for Google, you may need:

   	google.com
   	gstatic.com
   	ggpht.com
   	ytimg.com
   	googleusercontent.com

   There’s no need to list sub-domains such as m.google.com or www.google.com, etc. Do the same with microsoft.com, netnanny.com, etc. You can allow all edu domains by entering “edu” (without quotes). Check the logs to see if you need to add more domains to the Allowed URLs list. Again, it’s easier to add a top level domain (such as netflix.com) other than the specific domain (e.g., x.y.netflix.com) listed in the list.

3. Add a calendar with time limits for all allowed sites. Leave the domains box empty for this calendar.
4. Add another calendar with time range 12:00am-12:00am for all days. List the domains with no time limits in the domains box. For Steam, you need to list steampowered.com plus any IP addresses that might be used by Steam. You may use the CIDR notation to list a group of IP addresses (up to 256 hosts), for example, use 172.16.1.0/24 for the range 172.16.1.1 – 172.16.1.255.

[support]

@mbrink44 Thanks for the feedback. We’ll fix that soon.

[support]

@drewbnold If you put a site in the whitelist, the router will use the system default DNS servers (those shown on the Status page) to resolve the white listed domains. Therefore, if you use OpenDNS as your system default DNS server, white listed sites might still be blocked by OpenDNS.

Just for clarification, are you wanting to block all sites other than those listed above for all times? Or do you want to set time limits for the unlisted sites?

[support]

@stondona We currently don’t have any bandwidth monitoring functionality. Does your question mean reporting of bandwidth consumed by each device per hour/day etc?

[support]

@mdbartel Sorry to hear that you are having trouble with the Internet. We’ll help you resolve the issues.

You may try to reboot the AT&T modem first, with the pcWRT router disconnected. Then reboot and reconnect the pcWRT router. Let us know if this helps restore the Internet.

BTW, what is the model of your AT&T modem? When you lose Internet, does it go away completely or does it slow down? If the problem re-occurs, please send a screenshot of the Status page and the Internet Settings page to [email protected]. Thanks!

[support]

@virtuist Please give more details about the issues you are concerned with. I guess you are using the Ubiquiti as a WiFi extender. But what are the problems you were encountering? Were you not able to connect to the router using the same SSID on the Ubiquiti?

[Author]

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